LOTTE CITY HOTEL JEJU AIRPORT

I usually choose InterContinental or Hilton for my trips, but since there aren't any on Jeju Island, I had to go with Lotte. After comparing it with other hotels in the city center, I picked this one because I wanted a larger suite and good value for money. However, the check-in process had two bizarre experiences that truly shocked me. First, I went to check in at 2:55 PM, but they refused to give me the room key and insisted I wait until exactly 3:00 PM. My previous check-in experience at the InterContinental in Seoul was great; there was no such strict requirement to wait until precisely 3:00 PM. Second, my wife and child went shopping downstairs, leaving me with four pieces of luggage. After checking in, I asked the concierge to help me take my bags to the room, but they refused, saying they didn't offer that service. I then explained that I couldn't manage so many bags by myself and asked if a staff member could help me push them to the room. Again, they refused, telling me to take the bags to my room in multiple trips by myself. I was truly baffled! After getting to the room, another odd amenity issue appeared: the hotel didn't even provide glass cups for coffee or water, only three disposable paper cups. This completely blew my mind! Instead of calling this a four-star hotel, it's more like an apartment, and even apartment services are better than what they offer here.

Facilities: Equipped with smart toilets. Cleanliness: The staff cleaned thoroughly, and changed the linens daily. Environment: Convenient transportation and a great atmosphere. Service: Warm and welcoming, they speak Chinese, so communication was seamless. Luggage storage service is available.

This is a standard city hotel, about a 10-minute drive from the airport. I tried to check in around 10 AM, and the front desk said if I was a Lotte member, I could check in immediately; otherwise, I'd have to wait until around 3 PM for the room to be ready. I signed up for membership, and they gave me a room facing the airport and the sea (the other side has a mountain view), which offered a fantastic view. I booked a family room with one single bed and one king bed, which was perfectly fine for two adults and two children. The hotel has an outdoor pool and laundry facilities, making it a good spot for a layover or quick stop. However, for a full vacation in Jeju, I'd still recommend Seogwipo. The hotel's podium building houses a Lotte Duty Free shop, which isn't very large. It's about a 10-minute walk to Baojian Road, making dining and shopping quite convenient. It's also about 2-3 blocks from Grand Hyatt, all on the same street.

Stayed in a family room on the 19th floor with one large bed and one small bed. The bathroom was a bit small and lacked a separate shower and dry area; you had to stand in the tub to shower. The kids loved the bathtub, but it was a bit inconvenient for adults. The location is excellent, very close to the airport, just a 15-minute taxi ride away. Our room had floor-to-ceiling windows with views of the airport and the sea, which was a real plus – the kids especially loved it. However, the price was a bit steep for the peak season.

Facilities: The room wasn't very big; it felt a bit cramped for two adults, one child, and four pieces of luggage. The TV was great though, absolutely huge. Right outside the room, across the hallway, there's a hot and cold water dispenser on each floor. Cleanliness: Very clean. Environment: The hotel is located in a bustling area of Jeju Island, right above Lotte Duty Free. Check-in is on the sixth floor. Service: You have to handle your own luggage; there's no porter service. We previously stayed in a triple room at this hotel, which was much larger than this one. This room type is just average, with views of the city and Hallasan in the distance.

The hotel's location is great, less than a ten-minute drive from the airport, and about a ten-minute walk to Shilla Duty Free Shop and Baojian Road. We were on the 20th floor, offering panoramic city views. Despite being close to the airport, the hotel was very quiet with good soundproofing. The room was clean and hygienic, and the breakfast was delicious. Lotte Duty Free is right downstairs.

This hotel is located right above Lotte Duty Free, making the transportation incredibly convenient. Even when we booked day tours, we were always the first stop. Plus, the hotel offers a free airport shuttle – it's a 15-seater on a first-come, first-served basis. And a huge bonus: you don't need a converter for charging, which is really helpful! Just a small suggestion: it would be great to have a chain on the bathtub stopper to prevent splashes. As for the pool, it costs around 60 for a swim, but if a child goes, the adult accompanying them also has to pay, essentially making it a two-person charge.

The hotel has an excellent location and great facilities, with good hygiene. Lotte Duty Free is right downstairs, it's close to Baojian Road, and Shilla Duty Free is also within walking distance. Highly recommended!