We had a terrible experience at this hotel. From check-in, things went downhill. The receptionist had no record of our booking and was unhelpful, only taking our passports and copying our visa pages after some back-and-forth, we understood he just wanted a copy of our India visa which was peculiar but we obliged. Then we were approached by a persistent and aggressive street performer in the hotel lobby - where he had a puppet show inside the hotel and it was clear that he was allowed to operate there, making us feel harassed and uncomfortable after a long day of sightseeing. It’s was appalling behaviour towards guests which was entertained by the hotel. The hotel's hospitality and service were appalling. Room service staff didn't speak English (not there fault and we understand) but the reception and people who spoke English was not willing to help and would just direct us back to room service when we called for help, meaning we had to physically go to the reception to get anything done. The room was unclean, with mouldy toilets, stained sheets, and yellowish towels. The noise levels were unacceptable, with loud locals shouting and playing music in the corridors all night, making sleep impossible. I'd strongly advise fellow tourists to avoid this hotel at any cost and spend a bit extra on a reputable brand like Marriott next door or Radisson. If budget allows, opt for a 5-star like Taj or Indana Palace – it's worth it for the peace of mind and comfort. Because you want to come to a quiet, clean and spacious room after a long day of sightseeing seeing and mingle with a lot of people.
