Hilton Garden Inn Jacksonville-Airport

Front desk was very friendly as was the shuttle driver. The airport shuttle was a great added benefit to our stay. The room was pretty run down, filthy carpet, bathroom could use a deep clean, and mattress was worn out.

No sheets for pac n play Only two bath towels for 3 guests Did not get the room with 2 queen beds as reserved Ended up with one of us sleeping on a sofa bed. Desk said they overbooked:-(

Nice and clean. Outside restaurant very limited with in walking distance. Food quality is better on the property.

I was met with not being able to check in at 7:00pm due to computer issues. Nothing was offered to reconcile the situation but wait. Didn’t get a room til after 9:00pm. I would have taken a free breakfast voucher or discount for troubles. Nothing was offered.

This was THE WORST hotel experience we have ever ever had. We can't say how disappointed we were. The computers were down - which in and of its self is understandable - but they told us there was nothing at all they could do. Waited hours. No help. No concern. No assistance in finding another place to stay. All that after getting off a plane.

Our toilet wouldn't work, and our fridge didn't cool. The rest of the room was fine. After they fixed the toilet, they gave me attitude for asking that the floor be mopped from the spill-over. Their "bar" didn't have wine or beer and their mixed cocktails were weak and not made correctly. This location has some work to do!

Well, room and staff where good, but killed 3 roaches the second night. The room above me had music so loud, they had to take care of. Never had any problems with Hilton until now. I will still stay in the future.