Anonymous User
March 3, 2024
It was a stay experience that was more disappointing than expected.
The reason why I booked this hotel is because it is relatively close. Many top-ranked hotels basically have no rooms. Only this Kikuya has rooms. I saw that it is a house with a history of more than 300 years, so I booked it for two nights. I want to experience it slowly.
Because Japanese hotels can only check in at 3pm, we arrived after 4pm, but we still had to wait for almost 2 to 30 minutes before checking in. The hotel provides dinner, and the staff told us that the dinner time is 19:45 (I learned the next day that there are only two time slots for dinner, one is 17:30 and the other is 19:45. Well... one is too early and the other is too early. Late...I don’t understand the hotel’s thinking) So we could only buy some snacks from the store inside the hotel when we were hungry, and went to the hot springs. As a result, we became increasingly hungry. At 18:00, everyone lined up to receive the free oden provided by the hotel (forgot to take pictures). It was really pitiful. I said it was like bird food. I felt even hungrier after eating it. The layout of the hotel, in addition to The lobby is a restaurant, a shopping store, and several hot springs.
I tried the hot springs and found them to be unremarkable. Among them, private hot springs must be used with caution. The water was extremely dirty. I don’t know if it was dirt on the human body’s skin or dirt from outside. It looked too dirty. Affect mood.
Let’s talk about the room. It’s 6,000 RMB per night. It’s described as 35 square meters, with 2 beds, and a semi-open-air hot spring (a wooden bathtub on the balcony). I’d really appreciate it! The hotel has arranged three rooms with 1-meter beds. It is the farthest room in the farthest corner of the entire hotel. From the lobby to the room, you have to go up and down, in and out, and around like a maze. ...Then the room was small and cramped, with single facilities and no room service. It was the first time that I felt so dissatisfied with a room that cost 6,000 a night. Even 2,000 a night was too much. Dinner was average, nothing special to comment on. There are two kinds of breakfast, Japanese and Western. The Japanese one we chose (pictured) looks very rich because there are many plates unique to Japan😅
Originally booked for 2 nights, my companion and I immediately decided to cancel the room for the next day. Although the hotel stated that cancellations were not allowed, we still contacted Ctrip to give it a try. As expected, the hotel responded that it must pay attention to the spirit of the contract and cannot refund. , but promised to change me to a room with 2 beds.
We were determined that instead of spending this time being unhappy in such a room, even if we lost 6,000, we didn't want to stay there anymore. The next day we walked around, returned to the hotel in the afternoon, checked out, and returned to Tokyo.
There is another detail. When we checked out, the boy at the front desk asked us why we checked out. Is it because of the trip back to China? I didn't want to answer at first, but after thinking about it, I should tell the truth, so I said it was because of the hotel experience. Not as good as expected, so I don’t want to continue my stay. The interesting thing is that the staff did not express any apology, but nodded expressionlessly and gave me the bill.
I think this is the most unworthy stay experience I have ever experienced, just for your reference. If the room was only 1,000 or 2,000, I would not comment like this. What price matches what service? However, Kikuya does not match it at all.
For those who want to experience the surrounding attractions, I suggest that staying in a nearby hotel for one night at most is enough, because there is nothing particularly interesting to visit, unless you just want to soak in hot springs. There are many hotels with hot springs.
Original TextTranslation provided by Google