Sofitel Istanbul Taksim

Hotel was centrally located in Taksim so commuting to other attractions was convenient with the metro a few minutes away. BUT A big issue is the front desk service. A friend dropped off chocolates for me at the front desk and they could not find it for hours and hours. Firstly, they did not record accepting the chocolates and secondly they insisted I checked with my friend again and again to confirm that my friend left me the chocolate. Their attitude was as if I was lying about the chocolates and like they lost it for sure. I kept telling them my friend left a note with the chocolate and they insisted they never received it. The front desk staff started getting irritated after a few minutes and stopped looking for it. They continued looking only because I wanted to check out and started arguing with them that the chocolate was 100% left at front desk. Yes, they finally found the chocolates but I was really annoyed with their attitude. I mean they weren't helpful at all. And there's like 3 of them at the front desk but they're not helpful at all. Another annoying thing is the indoor pool closing time is 10pm in the evening according to the website but I was told to leave at 9:30pm for weekly cleaning. They should change the times to 9:30pm on certain days then instead of disturbing my swimming session. At least the outdoor pool was definitely more better with nice views. Oh and please don't get the breakfast, options were sad.... Summary: Room was nice, clean and big with AC but don't expect good service and good breakfast.

Poweeeeeeer! Awesome place to stay in if you want the convenience and comfort. Hotel staff be it front desk, room service etc was very professional, courteous and friendly. Special thanks to Front Desk Ilknur for your assistance, heard its just your 2nd week in Sofitel but already serving like a pro. Kudos to her mentors and colleagues too! Also, Room was spacious and daily room service was acceptable. Thank You Sofitel Taksim. Poweeeer!

Hotel is conveniently located, but in need of renovation. Service is okayish, but not many people can speak English. View is beautiful from the rooms facing Taksim square

bellboy, securities officer, and room cleaner are excellent. a majority of front officer is horrible!