Guest User
September 18, 2022
The bad experience ever, we have never slept at the merwano hostel. We have booked through booking and our payment+reservation were confirmed. When we came to the hotel, they said that the hotel was full for the night, and they gave us a shelter not a room, everything was broken,it was very dirty, nothing like the pictures in booking. We came back and asked just for a clean and descend room but they said again that the hotel was full and that was the only room they can provide us. It was about 11pm, and we had nowhere to stay. So we kept asking for a descend room, one of the staff asked us to leave the hotel. we said if they don't give us the room we reserved, we will call the police and we kept asking for our right to have that room. They were afraid and called the owner. The owner asked us to stay at that dirty room just for one night, we insisted that the room was soooo dirty and nothing worked there. After a looong time he gave us a room in another hotel. We never stayed at the merwano hotel. The next day, we decided to make a reservation in another hotel because we didn't feel safe. We wasted our time looking for another hotel and that experience ruined ou stay in istanbul. Please for your own safety, don't stay at this hotell!!!!