DoubleTree by Hilton Istanbul - Old Town Reviews

Response from Property: Thank you for your kind feedback. We are delighted to hear that you enjoyed our hotel’s excellent location. We look forward to welcoming you again on your next visit! 🌟

Response from Property: Thank you very much for sharing your feedback with us. We are truly sorry to hear that the cleanliness of your room did not meet your expectations. Please rest assured that your comments have been shared with our housekeeping team to ensure improvements. At the same time, we are delighted to know that Mr. Murat and our night shift colleague made a positive impression and helped make your stay more pleasant. Your kind words will be passed along to them. We hope you might consider giving us another chance to provide you with a fully satisfying experience in the future. 🌿

Response from Property: Thank you so much for your kind words! We are thrilled to hear that you enjoyed a clean room, friendly service, and our convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful stay soon! 🌟

Response from Property: Dear Guest,Thank you for your feedback! We’re pleased to hear that you are enjoying your stay and that our location has been convenient for you. However, our hotel is not near Yenisahra Metro station, but rather conveniently located close to the Vezneciler Metro station, which provides easy access to Taksim and Yenikapı transfer stations. We hope the rest of your stay continues to meet your expectations. We look forward to welcoming you again in the future!Best regards.

Response from Property: Thank you for sharing your wonderful feedback! We are thrilled to hear that you found our team helpful and enjoyed the convenience of our location. It’s great to know that the extended check-out time made your stay even more comfortable. We look forward to welcoming you back for another fantastic experience in the near future! 😊

Response from Property: Dear Guest,Thank you for your feedback! We’re delighted to hear that you enjoyed our hotel and found the location convenient. We also appreciate your comments about the gym and will consider adding more equipment to enhance our guests’ fitness experience. We hope to welcome you back for another great stay!Best regards.

Response from Property: Dear Guest,Thank you for your kind words! We are thrilled to hear that you loved your stay and appreciated our convenient location with easy access to the tram right in front of the hotel. We look forward to welcoming you back for another great experience!Best regards.

Response from Property: Thank you for your valuable feedback! We're delighted to hear that you found our location convenient, and that you felt safe and comfortable during your stay. We also appreciate your kind words about our team—they’re always happy to assist in making your experience as smooth as possible. We understand the challenge with taxis in walking areas and will continue to assist our guests in finding the best options. We hope to welcome you again soon!

Response from Property: Dear Guest, Thank you for your comments about our hotel. We apologize for the inconveniences you experienced and we will work hard to fix our shortcomings. We hope that we can host you better when you visit us again. Best regards,

Response from Property: Dear Guest, We are deeply sorry for the situtiation. We have taken notes for your complaints and we are going to improve ourselves. Hoping we are going to able you to welcome again and make it right. Best Regards,