Verified traveler
January 5, 2024
We booked a few nights here expecting a calm, luxurious experience. It was far from that. There were more kids at this resort than adults and they occupy ALL pools annd hot tubs all day. The sound of screaming kids goes until 11pm every night and can be heard from inside your room. Also, we were supposed to get an early check in, but ended up getting access at 4pm, which is 1 hour later than standard check in. The staff said this was due to the busy season, which sounds ridiculous when you pay over $1000 per night to stay here. You also have to pay for the internet in order to chromecast your device to the TV. Again, paying over $1000 per night and then having to pay to chrome cast your device is ridiculous. The room service took 2 hours at night to deliver a simple order. We were also woken up every morning by loud cleaners and phone calls from front desk. You can’t sleep in at this resort.