Holiday Inn Express & Suites INDIANAPOLIS W - AIRPORT AREA by IHG

We booked it only because of pool. But pool was closed for construction. Nobody told us before and of course the booking was non-refundable. My family was very upset. Also we found hair in the shower and there was a terrible sewer smell. Too bad for $130.

This hotel's pool/spa and elevators were in NON-WORKING condition. I was told because I booked through a third party I wasn't made aware of it until the time of check-in. WE DID NOT stay here. In my opinion, they should have notified every single person with reservations about the amenties that were not available. I had 4 grandkids with me, they would not have been happy with no pool and I would not have been happy lugging our stuff up 2-3 flights of stairs. DO better and inform your guests of changes in amenities.

Fasciities were clean, breakfast was good (pancake machine was broken, but the fresh Cinnamon rolls made up for it). Elevator was broken so we hiked up 3 floors of stairs. Would be an issue if you're physically challenged. But otherwise, a comfortable room and good sleep

The elevator was down, the refrigerator in our room did not work, and I was charged $100 more than the price I booked at/signed for.

Elevater not working. Had to walk up to 4th floor. To late to get refund and look for another hotel