Candlewood Suites INDIANAPOLIS NORTHWEST by IHG

Bathroom exhaust fan wasn't working. Bur my stay was great

They are in the middle of renovations, so things weren't in the best condition, but the rooms were spacious and had all the amenities that we needed.

The hotel is currently under renovation so cleanliness was an issue. Elevator was inoperable & our room was on the 2nd floor so we had to drag suitcases up & down stairs, but we were never notified ahead of time. When we got to our room after check-in, the door was open with the dishwasher running and all drawers open, which we found odd. Turns out housekeeping was waiting for a supervisor to inspect the room. Once inside the room, we found ants, the bathroom fan did not work, the bathroom did not have a garbage can, and our TV had no signal for an entire day. The silver lining is that the staff was friendly, helpful, & accommodating when our issues were raised, although I would not recommend this hotel at a minimum until renovations are complete.

My stay was absolutely horrific. Found two bed bugs in our room. Asked for a different room and could only provide us with a single bed room to accommodate, which we needed a double bed. Whole hotel is under remodel. Elevator doesn’t work, light fixtures in hallways are open and wires exposed to children and teens. Worst hotel experience in my life we had to leave and stay somewhere else. Attempted to get refund and personnel at desk apparently doesn’t know how either.

The rooms are renovated and cozy now. The receptionists are courteous and professional, most especially the lady, Zainab!

In the first room, the smoke alarm went off when i turned the heat on and there was a strong smell of something burning In the next room, i could not get the AC/Heat to come on at all, even though the display read "On." I did not want to change rooms again, so I opened the window, which worked well enough.

The room was spacious and clean. There was some trash in our bathroom trashcan when we got there, but otherwise, everything was good. The staff was pleasant.

The staff were amazing and my room was beyond my expectations

There were bed bugs, other bugs and ants, the carpet was moist and reeked. When we told the front desk there were bugs they did not act surprised at all. Their reaction was more of 'yeah this is the third time today we've heard that' and they offered to move to another room. This room had ants as well. We will not be staying here again. It seems like this hotel is full of people that live in hotels and are not very clean. If you are in the area for business go to another hotel.