Best Western Greater London Hotel

Staff were very polite and helpful. Rooms were clean and quiet

I stayed in room 302 in March 2026 for 1 night. I chose this hotel because I stayed there before and I was very impressed. This time I was given the same room again, I liked the room. It has a large comfy bed and a nice clean bathroom. The breakfast was really good as I like vegetables and they do great omelettes and fresh vegetables. The reception staff are very kind and helpful during my visit and remembered me from the last time I stayed. The hotel is in very easy access to the underground. On this visit the Elizabeth line was closed and I had to get a bus to agents Hill. This was very easy. There are plenty of places to eat around the hotel including an all you can eat from £11.99. I always have a good Stay at this hotel. There is a kettle with plenty of T and coffee. Some people staying on my floor were very noisy but that was all I can criticise really as it wasn’t the hotels fault. Very kind staff. There is a decent TV in the room and plenty of towels. During this trip and overnight stay I visited the Ramses exhibition at Battersea and images are included in this feedback. A good hotel to stay in that’s great value just outside central London about 20 mins on train.

Due to Elizabeth's line was broken in some station, we can only use the replacement bus to hotel. Location is good if the underground is not always suspended. Price is very high on Saturday, we pay almost 100 pounds for a night.

The room itself was surprisingly fairly nice and quite clean. It seems to have been recently refurbished, as the carpets were newer than what was shown in the older online photos. The TV was also quite decent. However, the service and amenities were not what was to be expected from a hotel. The front desk staff wasn't outright rude, but the check-in process was entirely robotic. There were no smiles or basic pleasantries—just abrupt commands like "ID" and "sign" rather than full sentences. Additionally, they were quite stingy with the in-room tea and coffee; we were provided with two cups but only given a single tea bag. Overall, an okay room let down by a lack of welcoming manners and basic provisions.

BIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️ The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟 Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby. Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money. Gratitude 🙏

Location is great. But in the summer time there non AC room like a extral warm. Electric fan doesn't work in the summer time specially in 30°C hot day.

My family and I booked for 3 nights but we had to leave after one night because of the intense heat in my room as there is no AC and the fans were blowing hot air around. The area is kind of interesting with lots of kebab shops. I really appreciate Trip.com, the female receptionists at the hotel and the Best Western manager in London in particular for sorting it out. Much respect for. Best Western and Trip.