Hampton by Hilton Hotels in Hurst

Só uma observação para pontuar: a estimativa era segunda até quarta (tive que Extender até quinta) e o hotel me cobrou o dobro do valor por 1 dia extra. Tive que procurar pacotes online pra melhores preços

The room is ok. The supporting equipment is also very complete. The actual stay is a suite. Very clean. The price is not expensive. Breakfast is not bad. Overall it is still recommended.

Guest rooms feature contemporary decor with stylish furnishings including the Hyatt Grand beds, state-of-the-art media and work center with a high-definition 42 inch flat panel television that easily integrates with laptops, a comfortable cozy corner L-shaped sofa-sleeper, wet/dry bar and bathroom vanity with granite counter tops. Enjoy complimentary wireless high-speed internet. Complimentary hot breakfast for all guests. Our breakfast includes premium ingredients, cage-free eggs, and regional chef-inspired dishes. PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM. FEES ARE IN USD.

The best part of this motel experience is a Front Desk man named Gino. The worst part of the motel experience is another Front Desk man who identifies himself by the name “Dick” (possibly short for “Richard?”). Rick (unmasked) literally likes to spit things out of his mouth when he is disgusted with a guest. Rick explained (yelled) that he is only responsible for what happens behind the plexiglass area of the front desk and nothing else. Rick explained that the glowing red letters displayed on the digital marquee, that reads “JESUS LOVES YOU!!!…”FREE C/Bkfst”…”FREE Local Phone Calls”, etc. is not his problem. The motel offered this guest none of the aforementioned amenities or privileges. The phone in the room was inoperable so, the wake up called requested the night before was impossible. There was no breakfast and hasn’t been for over a year at this property. The phone in the room did not work: couldn’t call out at all. Rick explained that phones are often stolen. The cigarette burns all over the stained blanket was nerve-wrecking so I got the car tarpe covering out of my car to sleep on the dingy, stain-ridden sheets one night. I checked out then decided to give the property a second chance with one additional night’s stay: two separate reservations. The bathroom light over the sink flickered while the bath tub itself had metal and rust stains from cracked porcelain, resulting in my request for a room change at 4:30AM. Rick was displeased and yelled at me from behind the plexi-glass front desk protection). He actually spit something out of his mouth while speaking to me: a COVID hazard with no mask. Rick demanded that I wait (25 minutes) and kept yelling “FREAKIN’ WAIT!“ before he decided to give me a new room key then refused to either write down the room number on the key card or enter a wake up call in a professional and timely manner. Rick further stated that he “guaranteed” that I would never be allowed to speak with the “Owner/Manager” about my grievance with the property and my health concerns with the rusty, exposed bath tub basin. He said the owner’s name was “Louis” As all this transpired, Rick allowed a strange woman to enter the hotel lobby and curse at me as I stood there in shock, waiting for a room change. Rick reiterated that he was “only in charge of what is behind the front desk plexi-glass area. The women continued her verbal assault for approximately 5 to 7 minutes, then exited the motel lobby. I said nothing to the woman in response. Rick told me that I would never get to share my complaint to the manager about my concerns.

The location is convenient, clean, affordable, and cost-effective. It has been staying for a month and is on business trip. The facilities are complete, the service is in place, and it is suitable for living.

My husband and I stay here every time we are in this area. Rooms are always very clean. It's very quiet and safe. Breakfast is always good and great coffee. Tha k you staff for a wonderful and fantastic stay. We will he back soon.