A total of 15 people from a group of friends went on a trip. We arrived at the hotel front desk at around 9:30 pm on the 3rd. We contacted the hotel at around 8:30 to ask about dinner. We called several times but no one answered. We asked Ctrip customer service, but they couldn't contact us either. Forget it, maybe they were busy. We stayed for 3 nights and everything was ok. The resort hotel environment was good, the room was clean and tidy, and the area was more than 35 square meters, which was large enough. There were several large and small swimming pools, and many tourists. The buffet was very good, with many varieties, and the cost of three meals was included in the room rate.
I want to give a bad review to the front desk!
When we checked out after breakfast on the morning of the 6th, one room in our team handed in 3 cards (2 room cards and one meal card). According to regulations, each room was given two cards, for a total of 4 cards. Maybe there was a mistake in the original allocation. Another room handed in 1 more card, 5 cards, and one more card. The front desk didn't tell us, so they kept asking us to pay 1 less card. The people in this room looked for the card, so they ran around the room to look for it, searched through the bag, delayed the check-out time, and made the people with less cards anxious. Finally, we communicated in the team group and figured it out.
We are from the same team. They didn’t say anything when they collected one more ticket at the beginning. Then they kept asking you for one less ticket at the end. What does the front desk want to do? Haha.
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