Environment: The hotel isn't large; you can easily walk around on your own. Overall, it's very beautiful and a great place to relax. However, the area where the beach connects to the Red Sea isn't clean, and you can't swim directly from the beach. There are designated snorkeling spots, which is convenient.
Service: This is the part I want to comment on most. The staff is polarized: some are very attentive, checking if we've eaten enough, while others are careless and even brought the wrong soup. The contrast is stark. Our initial room wasn't by the sea, and I wanted to change, but was refused. I suggested checking again the next day, but the front desk never followed up. However, we felt the privacy of being away from the sea was better, so we kept it. The beach staff were the most attentive to service, generally better than the restaurant staff.
The hotel's location isn't in the city center, so there might be a charge for pick-up services for island hopping activities. It's perfect for relaxing at the hotel without leaving, as it's not crowded. Ordering food is better than the buffet!! Don't worry too much about the difference in service. There's a clay court court where you can play a couple of games! Bring some snacks, and you'll comfortably spend the day relaxing.
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