New Eagles Downtown Zahabia Resort & Aqua Park

Hotel’s location is good. Not far from airport, maybe 10 mins by taxi. Hotel building looks little bit old but the room was clean. There was also a safe in the room. Rooms have pool view. The hotel has its own beach, the beach has such a nice corals and colorful fishes.

The room was simple and functional. The buffet offered a basic selection of dishes, with a good variety of desserts. As the hotel is currently under construction, some aspects of the stay may not reflect its full potential. Personally, I felt the overall experience was closer to a 3-star standard than a 4-star one

Didn't have the entry to write this until months later but ****** staff, especially the reception desk. they'll fake smile at you and try to act like they're not at fault around other guests. when asked if they were ****** the guy literally said "yes i am" (we have on video) and kept chasing after us. we paid almost 100usd and was given a different colored bracelet to differentiate us from other guests. all inclusive was 90usd. we paid that and was told that only breakfast was included and they kept charging and targeting us. never saw them target ***** guests even THOSE WITHOUT a bracelet on. we only saw other purple and yellow bracelets but we were given blue dispute paying the same amount. we were nvr given a towel checkout card or a hotel sleeve card, but was asked about it when checking out saying if we don't produce the towel card they will charge us 10usd. we were given the wrong room (which was hella old and moldy btw); they reserve their corner rooms for people of our race (corroborated with many other's posts on trip and xhs). when we asked to switch they said they're fully booked and nothing they can do but told us to come back in the morning. we did and they still didn't switch us rooms. they then accused us of paying for 1 person versus 2 people BUT ITS THE SAME EXACT ROOM (we did pay for 2 people btw, showed the other guy our confirmation and the guy that accused us named AYMAN walked away, without apologies from either of them). there were a lot of haggling staff and greedy people in there. we've been to cairo, alexandria, siwa, luxor, and had never encountered such a terrible experience. they have NO WIFI btw in the rooms, and even the wifi in the hotel lobby barely works. the "beach" they have sucks and is barely a beach. to get to the better parts of the sea you have to take an uber. the only redeeming part is the guy operating the convenience store. he was nice and we liked the chocolates he sold; good gifts for others. door has a BROKEN lock btw, staff didn't care the night shift reception (the 3 guys pictured) were the worst. other staff were bad (with a few exceptions) but they were worse.

Let’s start with that the team went above and beyond so that we have the best experience. We got a very clean and modern room but was on the ground floor. We asked for a room on a higher floor so they showed us different options but clarified that they weren’t renovated yet. The next day they moved us to a renovated room on a higher floor (the photos attached). The team’s response is quick. We had breadkfast and dinner included. The breakfast is a variety of cheese, turkey and chicked slices, baked goods, pancakes eggs, sausages, vegetables, fruits and drinks, etc. The dinner we had was mainly salads, rice, kufta (minced beef with spices, cooked potatoes, duck, baked goods, and deserts. Finally, the resort has access to the beach/sea, it is across the street though and a 10 min walk away.  Thanks for the team for making our experience and vacation as chill and relaxing as possible.

I would never recommend this hotel to anyone. This was one of the worst hotel experiences I’ve ever had. Despite booking an all-inclusive reservation, I was charged an additional $30 every single night with no reasonable explanation. It felt like a complete rip-off. The service was just as bad. The staff was rude, unprofessional, and completely unhelpful. I had to call the front desk repeatedly over the course of two days just to get two bottles of water. That level of service is unacceptable for any hotel, let alone one that advertises itself as all-inclusive. To make matters worse, the hotel did not deliver what it promised. Many of the amenities and services described were either unavailable or nothing like what was advertised. Overall, this hotel was a huge disappointment and a waste of money. Save yourself the frustration and book somewhere else.