We hung the 'Please Clean' sign before heading out at noon, but when we returned in the evening, the room hadn't been cleaned. We called to ask why it wasn't cleaned during the day and requested housekeeping. After a long wait, someone finally showed up, only to scold us about why we didn't have it cleaned during the day and how difficult it was for them late at night. Their attitude was terrible. Am I staying in a hotel to be reprimanded? We hung the sign during the day, so it was your oversight that led to the room not being cleaned, yet you chose to scold us late at night. The cleaning itself was done very reluctantly and superficially. Even after they cleaned, there was a strange, unpleasant smell, I'm not sure where it came from. Furthermore, we put our laundry in the washing machine the night before, and by the time we were checking out the next day, it still hadn't been delivered. We had to go and retrieve it ourselves. The clothes weren't even dried; they were just haphazardly piled up on the side, damp and full of wrinkles. I've never encountered such issues at any other hotel. At other hotels, laundry is always neatly folded in bags, or delivered directly to our room by a robot or front desk staff.
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