Country Garden Shili Silver Beach Phoenix Hotel Reviews
Country Garden Shili Silver Beach Phoenix Hotel
Shili Yintan, near Xiaojing Bay, cross the sea directly to Shau Kei Wan Shuangyue Bay, Huidong, Guangdong, 516347, ChinaView Hotel Details
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Country Garden Shili Silver Beach Phoenix Hotel Guest Reviews
4.3/5
239 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(239)
Positive reviews(216)
Reviews with photos/video(68)
Nice sea view(60)
Large rooms(35)
Classy environment(17)
Delicious breakfast(17)
Friendly front desk staff(13)
Perfect for kids(10)
Close to beach(8)
Poor air conditioning(6)
Negative reviews(23)
Aharon
Superior Room - Sea-View (Double bed)
Stayed in Aug 2024
Couples
1 reviews
2.7/5
Posted on Nov 7, 2024
In typical Country Garden style, the hotel is in a great location, but amenities are severely lacking. That hotel hasn't changed the carpet in the hallways in over a decade and the smell of smoke and mildew are inescapable. The hotel is understaffed so it takes forever to get any type of service - this, despite being less than 20% occupied at any given time. There are other options in the same location that are more Air BnB style and you'll end up with the same thing. The breakfast buffet is a bit expensive but it's a decent spread with a decent view.
Response from Property: Dear valued guest, we are extremely sorry that your recent stay did not meet your expectations. We feel very guilty and self-critical. We will to work hard to improve. Thank you again for your feedback. We look forward to your next visit and wish you a pleasant life!
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Sep 2022
Couples
1 reviews
5.0/5
Outstanding
Posted on Nov 22, 2022
Stayed here for 3 nights and had a wonderful time. The room was fantastic. VERY spacious, clean and in an excellent location. I’ll definitely stay here again.
Response from Property: The emerald green sea surface is as soft as silk, with slight ripples. Seen from a height, the misty waves are vast and endless; and sometimes, the sea water is whispering softly at your feet. Thank you for your encouragement. In Shili Silver Beach, there are no passers-by, only family members who are warm to each other. I look forward to your visit again~~~ Wish you a happy life, safe and smooth~~~~
Shirley Frias Torres
Octonauts Family Theme Room
Stayed in Jun 2024
Family
15 reviews
3.7/5
Posted on Aug 1, 2024
The hotel is ok.
Response from Property: 嗚嗚~~~看到客官如此多的批評,小碧覺得心裏好難受呢~因為我沒能抓住機會,在我們短暫的相處時光中好好地展現自己。對於酒店內各環節的服務、衞生及設施,我們會進行內部自查並認真細緻地梳理存在的問題,感謝您的監督和反饋,下次相見,一定會不一樣的!
DRPRCCCCWHCMGREaoSir2
Superior Room - Sea-View (Double bed)
Stayed in Jul 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
Good service
Response from Property: 親愛的客人!感謝您點評哦,每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望十里銀灘酒店會是您回憶裏最温馨最獨特的那個(* ̄︶ ̄)。等候您的再次來臨,祝安好❤
Stanto
Superior Room - Sea-View (Double bed)
Stayed in Jan 2024
Family
53 reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
It is great!👍❤️👍❤️😄👍❤️😄
Response from Property: Hello dear guests! Thank you for your affirmation and recognition of the hotel. We hope that our attentive and considerate service will bring you a different travel experience. We sincerely look forward to your visit again and wish you a happy journey!
Philippo
Superior Room - Sea-View (Double bed)
Stayed in Aug 2022
Couples
6 reviews
4.5/5
Great
Posted on Sep 19, 2022
Great location next to beach, bar & restaurants. Extremely helpful staff who assisted me in ordering a surprise birthday present. Good breakfast choices.
Response from Property: Because of predestination, we can meet among thousands of people. Thank you for your favorable comments. Xiaobi and her friends will be more enthusiastic, more diligent and more professional. I wish you a sunny day and look forward to your next visit^_^
Hon keung
270° Family Sea-View Suite
Stayed in Mar 2023
Family
13 reviews
4.2/5
Very Good
Posted on Jul 5, 2023
Very Good
Response from Property: 那碧綠的海面,像絲綢一樣柔和,微盪着漣猗,從高處看,煙波浩渺,一望無際;而有時,海水就在你的腳邊,輕輕絮語。感謝您的鼓勵。在十里銀灘,沒有過客,只有彼此温暖的家人,期待您的再次光臨~~~願您生活愉快,平安且順意~~~~
rianna
270° Family Sea-View Suite
Stayed in Apr 2024
Family
21 reviews
4.2/5
Very Good
Posted on May 2, 2024
The room is OK, the balcony outside is super big, but the hotel facilities are old and should be renovated. The service and surrounding facilities are very good, there is a beach downstairs, and it is very convenient to eat and play.
Original TextTranslated by Google
Response from Property: Dear, we are very sorry that we failed to bring you a perfect stay experience this time. We feel very guilty and blame ourselves. The hotel has experienced vicissitudes since its opening ten years ago. We are also strengthening the upgrading of facilities and equipment. Thank you for your valuable suggestions. We will actively improve and strive to give you a satisfactory stay experience next time! Finally, thank you again for your understanding and support, thank you! We look forward to your coming again and wish you a happy life!
Youxi_gougou
Superior Room - Sea-View (Double bed)
Stayed in Mar 2024
Travel with friends
36 reviews
1.0/5
Posted on Apr 13, 2024
A rip-off. I chose this hotel because I saw it was a five-star hotel, but it made me want to run away immediately. The hotel has no other advantages except that it is big. Also, the service attitude is good, but the hardware is not good. It is too old, dirty and moldy. I dare not even take a shower. There is a musty smell when entering the room. I changed the room twice, but it was still the same. I won't bother. I'll just make do with a sleep. But is it appropriate to make do with a sleep at this price? I might as well sleep in the car. It's better to check out the room before booking this hotel. Older people may not mind the smell of this old house. Anyway, I can't accept it. The floor is dirty, the door is greasy, the bed is wet, and there are moldy places everywhere. I hope Ctrip will be stricter in approving hotel star ratings in the future. This is the first time I feel ripped off by a hotel
Original TextTranslated by Google
Response from Property: I have thought about doing it thousands of times and want to apologize to you, but I feel guilty and don't know how to start. But I still sincerely apologize to you for not being able to provide you with a good stay experience and failing to live up to your expectations of us. All the reasons and explanations are pale and powerless. Xiaobi can only continue to strengthen herself and use her actual actions to get your forgiveness.
Sarah Wenxin Li
Superior Room - Sea-View (Double bed)
Stayed in Mar 2024
Couples
17 reviews
2.0/5
Posted on Apr 14, 2024
The short fat man with glasses at the front desk of the hotel had a very bad service attitude. He didn't give me 2 quilts when I asked for them. This hotel is generally average, but it is big enough. There are dirty things on the quilts. I will not stay there again.
Original TextTranslated by Google
Response from Property: Woohoo~~~Seeing so many criticisms from the guests, Xiaobi felt so bad~because I didn't seize the opportunity to show myself well in our short time together. We will conduct internal self-inspections on the services, hygiene and facilities in all aspects of the hotel and carefully sort out the existing problems. Thank you for your supervision and feedback. The next time we meet, it will definitely be different!
Bangmanbudengai
Superior Room - Sea-View (2 beds)
Stayed in Mar 2024
Family
18 reviews
5.0/5
Outstanding
Posted on Apr 11, 2024
I have forgotten how many times I have been to this hotel. The sea view room has the best value for money! I will continue to patronize this hotel and will go there again during the summer vacation. I highly recommend it to everyone!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for staying at our Shili Silver Beach Hotel. Your satisfaction and support will drive us to do better. Thank you for your trust and love. We look forward to your visit again and wish you a happy day!
Guest User
Superior Room - Sea-View (2 beds)
Stayed in Sep 2024
Family
5 reviews
3.5/5
Posted on Oct 5, 2024
It's very old, but it's okay. The biggest drawback is the buffet dinner. It's so bad that it's not as good as the 49.9 ones outside. It's better to just have a bite outside.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常抱歉此次入住未能給你帶來完美的入住體驗,我們感到十分內疚,自責。感謝您提出的寶貴意見,我們會積極改進,爭取下次給您滿意的入住體驗!再次感謝您的理解與支持,祝您生活愉快!
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Mar 2024
Travel with friends
1 reviews
2.0/5
Posted on Apr 5, 2024
Very bad! It's understandable that the facilities of this hotel are old, after all, they haven't been renovated, but at this price, at least the hygiene should be good. The walls of the toilet and bathroom are moldy, the countertops are moldy, the floor of the room is dirty, and the worst thing is that the toilet ceiling is leaking! ! The air conditioner is not strong enough at night, it's very hot! ! The towels and sheets are damp, very wet!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your stay and comments. From your comments, we regret to see that this stay did not meet your expectations. We are very sorry for the inconvenience caused to you! For the problems you mentioned, we will feedback to the relevant departments for rectification! We have always attached great importance to the hygiene of the guest rooms and have invested most of our time in hygiene inspections. We have strictly required the room cleaning staff to pay more attention to hygiene details to ensure the hygiene and cleanliness of the guest rooms! Due to the continuous rainy days in recent days, the hotel is adjacent to the seaside, and some rooms are a little damp. If you have any problems, please contact us at any time to solve them. The hotel has also experienced ten years of vicissitudes since its opening. We are also strengthening the upgrading and updating of facilities and equipment. Thank you for your valuable suggestions. We will actively improve and strive to give you a satisfactory stay experience next time! Finally, thank you again for your understanding and support, thank you! We look forward to your coming again and wish you a happy life!
F11yemeiyong
Superior Room - Sea-View (Double bed)
Stayed in Sep 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
The room is very spacious. Not only the bathroom is divided into separate areas, but also the balcony for accommodation and tea breaks. It is clean and tidy. The hotel has direct access to the seaside. I will come back with my family next time.
Original TextTranslated by Google
Response from Property: The sun is just right and the breeze is not dry! Thank you for your affirmation and recognition of the hotel. We hope that our attentive and considerate service will bring you a different travel experience. We sincerely look forward to your visit again and wish you a happy journey!
Ms.Ms
270° Family Sea-View Suite
Stayed in Feb 2024
Family
5 reviews
3.0/5
Posted on Apr 3, 2024
The equipment in the hotel room is very old, the stuffed animals are all tattered and need to be replaced with new ones, the cabinet doors are loose, and the floor is covered in dust. There are half as many toys in the room as in the picture. . I am taking my baby to play. There are no toys. How about playing with my fingers?
Original TextTranslated by Google
Response from Property: I have thought about doing it thousands of times and want to apologize to you, but I feel guilty and don't know how to start. But I still sincerely apologize to you for not being able to provide you with a good stay experience and failing to live up to your expectations of us. All the reasons and explanations are pale and powerless. Xiaobi can only continue to strengthen herself and use her actual actions to get your forgiveness.