Guest User
February 2, 2024
As I arrived to the hotel and walked to the Reception, there are 3 members of staff (1 male and 2 females) behind the desk, but they are all 3 busy with other stuff (paperwork, computer, etc) and none of the 3 can be bothered to check-in any of the 3 different parties waiting. Instead they politely invite you to seat and wait for the guy to finish his own stuff, and only them he started to pay attention to the paying waiting customers. The room is OK but the floor carpet looks outdated and dirty. The drywall in the corner with the outside wall has a crack running from floor to ceiling. The TV in the room looks like a toy, and it wasn't working either as the antenna cable was disconnected from the wall. The bed and bathroom looks clean and comfy. Don't expect any complementary toiletries or bottled water in the room. The whole room and hotel look outdated and it need of some TLC. Their Check-Out time is 12:00 and they rigorously enforce it to the minute. Beware: You may found all your stuff in a plastic bag at reception. As it happened to me, even thought I phoned to inform then that I would be 30 minutes late and they told me "No problem. Just go to reception when you arrive." In reality I was 19 minutes late and all my stuff was already at Reception, and when I commented to the lady at Reception that I was shocked, as this is the first time in my life that a hotel has packed my personal possessions for a 19 minutes delay, even though they granted me a 30 minutes extension on the phone, she replied to me with a cutting, straight: "It's in the Terms & Conditions". Maybe she should be replaced with an automatic self check-in/out system. It will be as cold, compassionate and understanding as her, but cheaper to run and more efficient.