Find Best Hotels in Huailai

"Service: The service is very warm, this gives five points, obviously well-trained, and the needs can be corresponding in time. Breakfast: The breakfast is good, the category is rich, the noodle sister and the restaurant manager are very responsible. Dinner: good service, warm and thoughtful, take the initiative to help urge dishes. The dishes are too bad! Pineapple grunt meat, actually with frozen chicken rice, the meat is bad, put some tomato sauce Barbara out of the pot, too perfunctory. The chef insults the Chinese food chef industry. Is this fooling professional attitude worthy of conscience and the master who teaches you to cook? ..."

"This is my third time staying at this hotel, and I feel it's really gone downhill this time. **Service:** I booked a quad room, and having stayed here before in similar rooms, I've always received water park tickets and breakfast for four. So, I didn't bother checking the details this time. To my shock, upon check-in, the front desk informed me that only breakfast for two was included! I was absolutely fuming! When I brought this issue up with the front desk, the 'lady' there simply repeated, 'It only includes breakfast for two,' then rolled her eyes at me, and buried her head in her computer. She completely ignored everything else I said! I came here with my elderly parents and children during the Dragon Boat Festival holiday – was it to be treated like this? Whether or not my request could be fulfilled is one thing, but that attitude is completely unacceptable! I later found out that each room only includes breakfast for two, regardless of how many people are staying in it. It's just 'hotel policy'! I've stayed in countless hotels, and I've never encountered such an outrageous policy! Even after Ctrip tried to mediate, it was to no avail. I still had to pay extra for breakfast for the other two people! The hotel's greed is truly disgusting; you are in the service industry! Thankfully, Ctrip stepped in and resolved the issue for me. Ironically, the restaurant service this year was much better than before; plates and trash on the tables were cleared away very promptly. Room service was also very quick, and staff members were ready to guide and help with luggage as soon as we arrived in the lobby. These aspects were all excellent. However, the front desk, which should represent the hotel's image, was utterly dismissive and truly terrible! **Facilities:** The lawn and rooms were decent, not much different from previous visits. The bathroom drainage in the room was a bit slow, and the door's weatherstripping was damaged, but these didn't significantly impact our stay. The shower water wasn't particularly hot. Before, the water was very hot, making for a wonderfully comfortable shower. Now, it's just lukewarm, not cold, but certainly not hot. The mattresses on the bunk beds were incredibly hard, leaving me with a sore back after one night. What's most baffling is that the hotel's best feature, the water park, was under maintenance during a major holiday – something I've never encountered before. Moreover, the water temperature in the water park was colder than before; my child kept sneezing and had to come out after just half an hour. The water quality in the water park was also noticeably cloudier than before, as shown in Picture 1. In summary, I will not be returning to this hotel, nor will I recommend it to anyone else. It simply doesn't justify its price tag of over 2000 yuan per night."

"Wanyue Hotel, the original Huailai Hotel, the decoration of the rooms is relatively old, the stay is okay, the service is really not up to par, the room booked by Ctrip even includes breakfast, it can be wrong, when it comes to breakfast, it is the most annoying Yes, the price of the meal for 68 is estimated to be 6.8 yuan, which can only be one fried dough stick, two eggs and a bowl of porridge. There is nothing to eat. I reported it to the front desk and told them not to tell them and to report it to the restaurant. To push the envelope, the waiters in the restaurant all had their hands in their pockets, giving off a sense of ownership. It really could only be regarded as a place to live."

"The accommodation environment is very good, there is freshly ground coffee on the first floor, the room is clean with windows, and the service attitude is also very good!"

"The bed is very comfortable, you can bring your dog to stay, this is very good, it is convenient to eat and go shopping around, praise! Driving to eat bamboo tube steamed vegetables nearby, super delicious, but unfortunately there is too much rain recently, Guanting Reservoir Wetland Park is closed, the lake viewing platform is also flooded, there is no place to play around"

"I stayed at this hotel when I came to Huailai, and this time it felt like it was going downhill. The hotel is so large and has been open for a long time; the equipment should be gradually replaced and updated. The air conditioner is old, noisy, and can't be adjusted manually. The quality and variety of breakfast have declined rapidly. The service was rather curt. It's summer, and everyone needs plenty of water, but the hotel only provides regular bottled water. I called around 8 PM to request delivery, they promised, but no one delivered it. More than an hour later, I went to the front desk to ask why. They told me they only provide two bottles a day, and any more would cost 5 yuan per bottle. I asked, ”What kind of bottled water is that expensive?” Does the hotel not make its profit from bottled water? They later agreed to deliver one bottle, but it still hadn't arrived by 10 PM. I called the front desk again, and they said it had been delivered. I said, ”If it's delivered, why would I need to call?” The front desk then told me to contact the delivery department. Does the hotel really need its own staff to handle internal issues? This is the first time I've ever been so annoyed! Of course, I understand that hotels have their rules, but they can't be unrealistic. In summer, when people drink more water, there should be adjustments or measures in place (I don't know if the hotel has such a rule; if so, it might be for cost management convenience). However, if this affects customer needs or leaves customers with no choice, I believe the hotel isn't trying to sell bottled water, and customers aren't asking for more. What problem does this reflect in the hotel? I hope the management understands this. Also: please pay attention to the issue of smoking control in indoor public areas."

"The room is clean and tidy, the facilities are complete, the service is thoughtful, responsive, the room is very soundproof, the facilities are very new, the surrounding is more convenient, the hotel tickets can be parked."

"The house is clean, the transportation is convenient, next to the train station, it is worth staying"

"I recently visited Huailai and chose this hotel. The experience was truly wonderful! Upon entering, the front desk staff was welcoming and professional. Check-in was quick and smooth, and they provided helpful information about the hotel facilities and nearby attractions. My impression of the hotel was instantly positive! The room was spacious and bright, with a warm and comfortable decor. The bedding was soft and clean, instantly washing away any travel fatigue. The bathroom had separate wet and dry areas, and the toiletries were high-quality. The breakfast was varied, fresh, and delicious, making it a great start to the day. The hotel is also incredibly conveniently located, not far from nearby attractions, and is surrounded by restaurants, shopping, and taxis. The overall service was attentive and thoughtful, and the value for money was exceptional. I'd stay here again and recommend it to friends!"

"家庭房超級大，一個1.5米床和一個1.8米床，床和枕頭也特別舒服，唯一缺點就是少個櫃子，但不重要，地庫免費停車，樓下有超市，我們一共兩間房，前台特意幫忙安排了對門的兩個房間，我們住起來方便，另外。前台的咖啡味道也不錯。"