Pagoda Hotel Huai'An

This hotel cannot provide five-star or four-star service. This is a very disappointing experience. 1. The house is not cleaned well and the hardware of the house is not good: there are stains on the sheets (Picture 1) and food residues on the pillows (Picture 2). After changing rooms, the washbasin was repaired, which is not what it should be at this level. The top of the wardrobe cabinet was full of dust. Fortunately, I touched it before putting the clothes, otherwise it would have been ruined. There were hairs on the table. I gave up on changing rooms three times because it was too late. . 2. Low service capacity: What to do when changing rooms: After checking in at 11 o'clock in the evening, it was found that it was not clean. The hotel hired a security guard to handle the room change. He used the local dialect of Huai'an to communicate. I was an outsider and couldn't understand it. It was difficult to communicate. This was not a security issue. It's a hotel management issue. Poor service experience: No one contacted me to apologize after the room change; Management has an arrogant attitude: Since the room was still unclean after changing rooms for the second time, the hotel told Ctrip that they would come to me at 8-9 a.m. on Wednesday to handle the matter. However, no one came to see me. When I checked out after 9 a.m., the hotel front desk asked me to wait for a while. Will you give me your ID card and tell me that the manager has something to do with me? In the middle of the day, he had to rush to a meeting at ten o'clock to urge me. The manager came late. He looked at me without saying anything for half a minute, so I broke the ice first and asked him if he knew that the restaurant staff were lax in management. , Ctrip’s rating for a hotel of the same type is relatively low here (it’s all because I didn’t believe this before because there were still good reviews, and I found that I did encounter the bad reviews), and then it was a very sincere response haha. Hotel restaurant service capacity is low: Restaurant front desk: The card swiping staff at the front desk will directly ask customers for their room number across three or four tables. Some customers are not qualified to ask people who are eating to go to the front desk to register now because there is no breakfast. The kitchen is unorganized: I stayed for three nights and had breakfast twice. Every time people went to the kitchen, they were chatting loudly. You could hear them complaining about working for seven or eight days without a break from a distance of 10 meters. There were comments before that they were disorganized, and more deeply, their management was not in place. 1. The location and location of the hotel are very good. Pictures are attached.

1: The place is hard to find. There is a hotel on several floors above Times Square. It is not convenient to enter the parking lot. It is just a small road. The hotel is not big. Ctrip shows that the earliest arrival time is 10:00. , called me in the afternoon and asked me if I would go. I said I would arrive around 7 o'clock, but I went at 7:30 in the evening and was given a room. When I got upstairs, I saw that the aunt had just started cleaning not long ago, and she cleaned for 20 minutes before she could do it. , there are still many places that have not been cleaned and are very dirty. They said that the guests had just checked out. I suspected that the hotel had used my room as an hourly room without permission. I told the hotel that there were too many people and it was too late. It was not their problem, it was all the guests’. The reason, but as I learned later, was that the hotel agreed to allow guests to stay so late, so can you at least fix it for me at 7 o'clock as I promised? If I come during the day, will I have to wait half a day to get a room? 2: Then I watched TV. I put on cctv13, the news channel. After watching it for a few minutes, an interface popped up that said I had to pay a membership to continue watching TV. This was the first time I saw a hotel where I couldn’t even watch TV. 3: The floor mats, bath towels, and towels were all placed under the water pipe. They were all in direct contact with the water pipes. They were unhygienic and unclean, and they were still wet. I didn’t know if they had not been changed or something. I wanted to call the hotel: 4: The phone turned out to be broken. :5: I used my mobile phone to call the person who contacted me in the afternoon, but they refused to answer my call and hung up. If they could, they could just kick me out. I would also have to find Ctrip customer service to help me contact the hotel to send me towels. Towels 20 minutes. 6: The shower head for bathing is directly glued to the wall. There is no bracket, so the shower head cannot be turned. It cannot be turned no matter how you turn it. It can only be flushed against the side wall. To rinse, it can only be held with one hand. 7: There are no welcome fruits. 8: There are only a few small lamps, which are extremely dark. I want to light them up at night to see if there are any unclean things. I can’t see clearly on the table. I don’t need a lamp, but it must be equipped, right? The summary is that the service facilities are poor and the management is chaotic. The only advantage is that the location is good and it is located in the city center.

This is a very comfortable hotel. The attitude of the hotel staff is very good. They are online 24 hours a day. If you have needs, they will try their best to meet your needs. The hotel's breakfast is very rich, delicious, and the quality control of things is very good. The hotel's various facilities are also very good, and there is also a self-service washing machine, which is also free. The quality of beverages and brewed tea and coffee is not bad. The quality of the toiletries, toothbrush, toothpaste and wooden comb is very good in all aspects. I came to Huai'an for tourism. If I come next time, I will stay in this hotel again. I am very impressed!

Negative comments: 1. Checked in on 29th, the breakfast was basically the same on the two days, and there was basically no food on the third day, and breakfast was all about grabbing. 2. There is no exhaust fan in the bathroom and it is very stuffy and the air does not circulate. 3. The water in the shower room is super slow, and the feet are soaked in dirty water. I don't know where the good reviews come from, I won't stay here again

酒店的環境及房間真的很舒服，房間也非常的大，前台接待和服務態度都很不錯，但客房服務還有待加強，淋浴間地下的頭髮都沒有清理.第一天住進來，浴室就有上一位客人的頭髮；我自己清理了：昨天我自己洗頭髮，結果下午回房間，發現浴室的頭髮還是在水槽口，所以，客房服務有待加強；另外，停車場的入口真的稍不留意就錯過，其他的都很好

酒店地理位置，硬件設施都不錯，樓層高可以俯瞰整個城區，服務人員服務佳，停車免費需要每次與前台溝通，希望今後能根據入住時間來同步停車系統，或許小長假原因早餐供應和打掃房間速度和效率稍顯不足，但是總體還是很棒！