Hotels with Spa in Houston

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

The location of the hotel is great, everything is great, the breakfast is very good, the extra bed is good, not suitable for children, there is parking lot, the environment is very good, again

The staff was amazing and helpful. The only thing all restaurants where closed still. But thank god for Starbucks

Very nice place and the service was great! Except there were few places in the hotels that were dusty!

This is a random hotel in a random location. I booked it because I have had good experiences with the Autograph Collection. It was clean. It was located where they say it is, so shame on me, but there is hardly anything around there. There is a LifeTime gym next door - I assume they get access, which is nice. Check in person was nice. We got upgraded to a larger room, which was great because even that was not very big. Cons: Only decent hotel where I’ve not been offered help with our bags (normally you have to fend off porters if you don’t need them). We pulled up to the $41/day valet at a reasonable hour. We had two large bags with us and nobody even offered to help us wrestle them out of the trunk. When we wheeled them down to check out the valet asked us whether we wanted help getting them in the trunk — well, yeah. That made for a sour start. Water temperature in the shower was really problematic, either really hot or cold, very very hard to modulate. We were not going to mention but management sent us a “how’s things” text and we mentioned it and they fixed it! On Saturday morning there were lots of takeout food bags (obviously trash from dinners ordered the night before) up and down the hall - gross. How hard would that be to pick those up in the middle of the night? Ironically, the nicest guy we met at the hotel was a housekeeping guy who was vacuuming the hall and was delightfully courteous - I wish I’d gotten his name. Bar was understaffed. Sorry, Laura, you won’t see me again.

My cousins and I visited from Miami and had a blast. The hotel staff was great, the room was very nice, and the valet service was excellent. Our friendly and helpful Valet ”Gee” was the best. We will definitely visit again. Thanks again for taking care of us.

A stay at Hotel ICON Autograph Collection by Marriott places you in the heart of Houston, within a 15-minute walk of Minute Maid Park and Downtown Aquarium. This upscale hotel is 1 mi (1.7 km) from Toyota Center and 1.4 mi (2.2 km) from George R. Brown Convention Center.Pamper yourself with onsite massages and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can get around on the complimentary shuttle, which operates within 3 mi.Grab a bite to eat at Line and Lariat, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms.Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and minibars. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers.

Bartenders Cru and Cat are lovely people. They are true professionals.: Very attentive, attention to details, friendly, and great smiles. Cru helped me ensure I chose a wine I would like and he recommended the grilled chicken and shrimp, which turned out to be every bit as good as he said it would be and even more food than I anticipated. I would definitely order it again. Lobby bar is big with a great layout. Guest rooms are spacious and I like that they have a ceiling fan. Very comfortable night’s sleep. I would love to stay at this hotel again.

The valet service at Westin Memorial City was very polite and very helpful with bags and car retrieval. Levent and Tommy were excellent! Thankful for their efficiency. They had great manners and were eager to assist.

It had been many years since I had experienced a stay at the Hotel Zaza, so many, in fact that the last time was when it was known as The Warwick. I had stayed there with my husband just prior to the closing and was fascinated by the hotel’s history, involving such luminaries as writer Edna Ferber, which we learned from the staff and from the hotel literature. I was so taken that I snapped a photo series and used in a graphic design class I was taking at the time. After the reopening we would visit to dine in the restaurant and always came away satisfied and impressed by the attentive service. We got a kick out of the Zaza limos with their longhorns affixed to the front grille parked just outside, but did not have an occasion to stay there. Recently I had to stay in Houston overnight and decided a return visit was long overdue, and reserved a Fantastico Suite from their list of regular guest rooms. As it turned out, the suite was not available when I arrived due to a malfunction, so I was upgraded to an even larger Divino Suite with a spacious living room and dining area with a table large enough to accommodate 6-8 diners. Each of the Zaza’s spacious suites has a unique décor, and mine was an Asian-inspired blend with European touches such as a dramatic crystal chandelier hanging above the dining area table. The separate bedroom was amply sized with large windows offering excellent views from the second-highest floor. The suite also has floor-to-ceiling windows in the living room and dining room, all with blackout curtains. Between the living area and the bedroom was the well-appointed bathroom, with a shower and a tub. I ordered room service from the restaurant which arrived quickly and contained ample portions that were well-prepared. The hotel staff was courteous and professional, which, all told, made for an extremely comfortable and pleasant stay, and I look forward to a return visit to this old/new favorite.