Hotels with Wi-Fi in Houston

I was at a perfect location, Staff was accommodating. However the electricity went out in our room it got hot. My key to parking wasn't working after 24 hours I paid for a 40 hour key. which I wasn't told about paying for self parking. My room was suppose to have Free breakfast it wasn't. Never staying there again.

With a stay at House Hotel in Houston (George Bush Park/Eldridge), you'll be a 2-minute drive from West Oaks Mall and 6 minutes from TopGolf Houston. This hotel is 8.8 mi (14.1 km) from CityCentre and 9.7 mi (15.5 km) from Memorial City Mall.Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine.Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 42 air-conditioned rooms featuring Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

We stayed at the Lancaster in September 2022. It’s a great hotel with comfy rooms and delicious breakfast. The real gem of this hotel is the staff. They are all so friendly, personable and professional. Renee was the member of staff who stood out. She went above and beyond to make sure that our stay was a comfortable and happy one, especially when we caught covid and had to quarantine. She kept checking up on us, always making sure we had all we needed. The hotel is in a central location, right in the middle of the theatre district and right by lots of offices. Would recommend for either business or leisure breaks.

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

fantastic hotel The setting was excellent. Walking took five minutes to get to the Galleria. Amazing and welcoming personnel! Betty and David, we’re super nice! There are excellent restaurants around. If you want to explore the area, it is a must.

The location of the hotel is great, everything is great, the breakfast is very good, the extra bed is good, not suitable for children, there is parking lot, the environment is very good, again

The staff was amazing and helpful. The only thing all restaurants where closed still. But thank god for Starbucks

This is a random hotel in a random location. I booked it because I have had good experiences with the Autograph Collection. It was clean. It was located where they say it is, so shame on me, but there is hardly anything around there. There is a LifeTime gym next door - I assume they get access, which is nice. Check in person was nice. We got upgraded to a larger room, which was great because even that was not very big. Cons: Only decent hotel where I’ve not been offered help with our bags (normally you have to fend off porters if you don’t need them). We pulled up to the $41/day valet at a reasonable hour. We had two large bags with us and nobody even offered to help us wrestle them out of the trunk. When we wheeled them down to check out the valet asked us whether we wanted help getting them in the trunk — well, yeah. That made for a sour start. Water temperature in the shower was really problematic, either really hot or cold, very very hard to modulate. We were not going to mention but management sent us a “how’s things” text and we mentioned it and they fixed it! On Saturday morning there were lots of takeout food bags (obviously trash from dinners ordered the night before) up and down the hall - gross. How hard would that be to pick those up in the middle of the night? Ironically, the nicest guy we met at the hotel was a housekeeping guy who was vacuuming the hall and was delightfully courteous - I wish I’d gotten his name. Bar was understaffed. Sorry, Laura, you won’t see me again.

We stayed one night at the Marriott Houston Westchase in a 1 Bedroom Suite, 1 King, Sofa bed, City view. My husband had surgery that day and we spent the day and night camped out in the room. He slept for most of it. I spent it watching tv. For the most part our stay was good but not what I expected from Marriott. Everything was clean and neat. However, I think there are some things that could use attention. (I worked hospitality many years ago, so I apologize if this seems long and nit-picky.) Let's start with the parking. Valet signs everywhere. We waited. no one came out. My husband took his bandaged face into the lobby only to find out there is none. Half the parking lot up front was closed to public parking. He was told to park where the front desk could see it so it would not get tampered with. As I made my way around to park there were some shady characters sitting in a car at the back of the lot near a service entrance. I parked as close as I could to the front. We arrived mid-afternoon (2pm) and did not realize that there was no food service of any kind until dinner. (From 1-4pm!) Not even a snack machine available. There was no menu in the room for room service. Nor was there any number on the phone to dial for room service. So, I went for a food pick up and on my way back, asked the desk for a menu. They pointed out the QR scan code to order. Sorry - but some of us older folks are cell phone challenged. Just give us the room service number on the phone in the room and a menu in there! (Like it used to be.) Plenty of good restaurants near by. Shady characters still in the parking lot. No sign of security patrol. The little corridor off the main one to our room was very dark. A brighter bulb would be better. (Had I been there alone, it would have creeped me out.) The TV in the living space was at an awkward angle from the couch. It made it uncomfortable unless you were sitting sideways. There was only one water bottle in the room and one robe - for 2 people. We called down and quickly received one more of each. The ice bucket top was warped so the ice melted rather quickly. The coffee bar only had 2 sugar packets, plenty of fake sugars and three cream in it. Not really enough for 2 cups of coffee. (Those coffee packets made really weak coffee.) Was also surprised that a Marriott was using plastic glasses instead of real ones. The bed was lumpy. It needs a mattress replacement. Bedding was not anything special. Was also not a fan of the feather pillows - they are flat. Would have preferred 2 regular pillows and 2 feathered. I spent most of the night in the bedroom chair and it was not comfortable. Later that night, I got really hungry and ordered room service. I felt awkward that there was nothing to sign - so I could tip this really nice Asian lady who brought it up. (There was no where on the final bill that I could put a tip for her either. And I didn't have a dime of cash! She must have thought I was a cheapskat

My cousins and I visited from Miami and had a blast. The hotel staff was great, the room was very nice, and the valet service was excellent. Our friendly and helpful Valet ”Gee” was the best. We will definitely visit again. Thanks again for taking care of us.