4 Star Hotels in Houston

I was at a perfect location, Staff was accommodating. However the electricity went out in our room it got hot. My key to parking wasn't working after 24 hours I paid for a 40 hour key. which I wasn't told about paying for self parking. My room was suppose to have Free breakfast it wasn't. Never staying there again.

We stayed at the Lancaster in September 2022. It’s a great hotel with comfy rooms and delicious breakfast. The real gem of this hotel is the staff. They are all so friendly, personable and professional. Renee was the member of staff who stood out. She went above and beyond to make sure that our stay was a comfortable and happy one, especially when we caught covid and had to quarantine. She kept checking up on us, always making sure we had all we needed. The hotel is in a central location, right in the middle of the theatre district and right by lots of offices. Would recommend for either business or leisure breaks.

The location is very good. Although it is not a chain international brand hotel, the comprehensive service is very good. Especially the lobby environment is very good, there is free freshly ground coffee available at any time!

The location of the hotel is great, everything is great, the breakfast is very good, the extra bed is good, not suitable for children, there is parking lot, the environment is very good, again

This is a random hotel in a random location. I booked it because I have had good experiences with the Autograph Collection. It was clean. It was located where they say it is, so shame on me, but there is hardly anything around there. There is a LifeTime gym next door - I assume they get access, which is nice. Check in person was nice. We got upgraded to a larger room, which was great because even that was not very big. Cons: Only decent hotel where I’ve not been offered help with our bags (normally you have to fend off porters if you don’t need them). We pulled up to the $41/day valet at a reasonable hour. We had two large bags with us and nobody even offered to help us wrestle them out of the trunk. When we wheeled them down to check out the valet asked us whether we wanted help getting them in the trunk — well, yeah. That made for a sour start. Water temperature in the shower was really problematic, either really hot or cold, very very hard to modulate. We were not going to mention but management sent us a “how’s things” text and we mentioned it and they fixed it! On Saturday morning there were lots of takeout food bags (obviously trash from dinners ordered the night before) up and down the hall - gross. How hard would that be to pick those up in the middle of the night? Ironically, the nicest guy we met at the hotel was a housekeeping guy who was vacuuming the hall and was delightfully courteous - I wish I’d gotten his name. Bar was understaffed. Sorry, Laura, you won’t see me again.

We stayed one night at the Marriott Houston Westchase in a 1 Bedroom Suite, 1 King, Sofa bed, City view. My husband had surgery that day and we spent the day and night camped out in the room. He slept for most of it. I spent it watching tv. For the most part our stay was good but not what I expected from Marriott. Everything was clean and neat. However, I think there are some things that could use attention. (I worked hospitality many years ago, so I apologize if this seems long and nit-picky.) Let's start with the parking. Valet signs everywhere. We waited. no one came out. My husband took his bandaged face into the lobby only to find out there is none. Half the parking lot up front was closed to public parking. He was told to park where the front desk could see it so it would not get tampered with. As I made my way around to park there were some shady characters sitting in a car at the back of the lot near a service entrance. I parked as close as I could to the front. We arrived mid-afternoon (2pm) and did not realize that there was no food service of any kind until dinner. (From 1-4pm!) Not even a snack machine available. There was no menu in the room for room service. Nor was there any number on the phone to dial for room service. So, I went for a food pick up and on my way back, asked the desk for a menu. They pointed out the QR scan code to order. Sorry - but some of us older folks are cell phone challenged. Just give us the room service number on the phone in the room and a menu in there! (Like it used to be.) Plenty of good restaurants near by. Shady characters still in the parking lot. No sign of security patrol. The little corridor off the main one to our room was very dark. A brighter bulb would be better. (Had I been there alone, it would have creeped me out.) The TV in the living space was at an awkward angle from the couch. It made it uncomfortable unless you were sitting sideways. There was only one water bottle in the room and one robe - for 2 people. We called down and quickly received one more of each. The ice bucket top was warped so the ice melted rather quickly. The coffee bar only had 2 sugar packets, plenty of fake sugars and three cream in it. Not really enough for 2 cups of coffee. (Those coffee packets made really weak coffee.) Was also surprised that a Marriott was using plastic glasses instead of real ones. The bed was lumpy. It needs a mattress replacement. Bedding was not anything special. Was also not a fan of the feather pillows - they are flat. Would have preferred 2 regular pillows and 2 feathered. I spent most of the night in the bedroom chair and it was not comfortable. Later that night, I got really hungry and ordered room service. I felt awkward that there was nothing to sign - so I could tip this really nice Asian lady who brought it up. (There was no where on the final bill that I could put a tip for her either. And I didn't have a dime of cash! She must have thought I was a cheapskat

Relaxing hotel.. Great place to stay for the family and businesses and we enjoy it. We stayed there for 2 nights.

My cousins and I visited from Miami and had a blast. The hotel staff was great, the room was very nice, and the valet service was excellent. Our friendly and helpful Valet ”Gee” was the best. We will definitely visit again. Thanks again for taking care of us.

I was in a rush and needing to go to the passport office- This hotel is conveniently located two blocks away. Upon entry I was greeted warmly and it felt like an upscale home. While my room was small and quaint, it’s what I paid for. The bed was comfortable with four fluffy pillows ready to welcome my head from a days worth of travel. The food here was excellent with super fast service. What I ate? Dinner: steak and frites with french fries. Breakfast: Eggs over easy, bacon, croissant with jam, potatoes (potatoes were not my favorite but they weren’t horrible). Lunch: chicken alfredo. I enjoyed Edgar’s Hermano and the staff we so polite and helpful, pointing me in the right direction because I’m oblivious to signs. I’m general the staff were super friendly, my room was clean with complimentary cookies and was an overall amazing experience at. For an upscale hotel, I was pleasantly surprised by this little gem.

Hotel location in the city center, not much to eat on weekends. And there's nothing to visit downtown Houston. There is no good green space. Fortunately, it's still close to the museum area.