Comfort Suites Houston West at Clay Road

had a very disappointing experience at this hotel. The room was extremely dirty and had a strong unpleasant smell. When I turned on the air conditioning, a burning odor came from the unit, which was very concerning from a safety standpoint. The room was clearly outdated and poorly maintained. The bathroom door was damaged and made loud noises every time it was used. In today’s standards, not even having USB charging ports in the room shows how neglected the facilities are. Breakfast was very weak and far below expectations. Overall, this stay did not meet even basic standards of cleanliness, comfort, or quality. Unfortunately, I cannot recommend this hotel based on my experience.

The hotel has very spacious rooms and plenty of parking spaces, which made our stay very convenient. The daytime front desk staff was extremely friendly and helpful. The room was well-equipped with all the necessary amenities for a comfortable stay.

We had to change rooms 3 times. The TV did not work in the first room. The toilet was stopped up in the second room and no cable options. There was a terrible smell in rooms 1 and 2. Breakfast was subpar.

The the room up keep was poor. Pull out mattress was disgusting and there were no sheets for it in the room. The the shower faucet would not stop dripping. The lastnight of the stay the fire alarm went off and rang for 2 hours which was very annoying and disturbing.

Id come back Checkin was a breeze. Staff are nice. Location is nice. Room was clean. Other that the fire alarm going off at 3am fir unknown reasons i enjoyed my stay

Very clean and safe, the personal always was great and available, so nice.

Checking in I forgot my toothpaste but brought my toothbrush I simply asked for some toothpaste. A gentleman at the front stated he did not know where it was at. So when I tried to purchase some from their convenience store they had in the hotel there was none in stock. This made it extremely inconvenient for me being that I'm used to getting toothpaste as an amenity or even being able to buy it. He told me that I would have to wait till 9:00 a.m. or maybe 7:00am when the manager came in. I am only staying in the hotel because of work and will be needing to be at work at 6:00 a.m. making this very inconvenient. Also, the gentleman in the front was very unprofessional and I don't understand how he did not know where the toothpaste is but is an employee here. Probably will never stay here or recommend this to anyone else. I mean he talked ghetto as

The overall stay experience was good except the bathroom couldn't be closed. The front desk was notified.