Doubletree by Hilton Hotels in Houston

With a stay at House Hotel in Houston (George Bush Park/Eldridge), you'll be a 2-minute drive from West Oaks Mall and 6 minutes from TopGolf Houston. This hotel is 8.8 mi (14.1 km) from CityCentre and 9.7 mi (15.5 km) from Memorial City Mall.Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine.Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 42 air-conditioned rooms featuring Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

We stayed at the Lancaster in September 2022. It’s a great hotel with comfy rooms and delicious breakfast. The real gem of this hotel is the staff. They are all so friendly, personable and professional. Renee was the member of staff who stood out. She went above and beyond to make sure that our stay was a comfortable and happy one, especially when we caught covid and had to quarantine. She kept checking up on us, always making sure we had all we needed. The hotel is in a central location, right in the middle of the theatre district and right by lots of offices. Would recommend for either business or leisure breaks.

The location is very good. Although it is not a chain international brand hotel, the comprehensive service is very good. Especially the lobby environment is very good, there is free freshly ground coffee available at any time!

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,