We were placed here by our insurance company NRMA for temporary accommodation due to our home being flooded. We live in the Resort so we know the Peninsula townhouses are fairly modern maybe 4 -5 years old, however it is obvious that townhouse 16 (3 bedroom townhouse) has had very little done to it since being built. Aside from obvious maintenance issues that need to be addressed - torn carpet, walls damaged and marked, broken/ dirty stove exhaust, stained doonas and pillows which all should be regularly maintained and replaced if needed, it was the cleanliness of the place that we couldn't deal with - mould in the showers, built up scum on the shower rails, dirty glass/ windows/ blinds/ all the kitchen items I had to wash prior to using. All the light switches covered in dust from not being wiped over in a very long time -yuck. The skirtings I started cleaning with my cloths came up with black on them so have obviously not been done in months. I moved the downstairs furniture to sweep it all properly & found a paper towel roll and crumbs under the coffee table and lounges so obviously only gets vaccumed around the furniture, I made the ultimate mistake getting down on my hands and knees to look under the bed this morning to check nothing had been left behind- I wish I hadn't... I'll leave it at that, toilet brushes - obviously the original ones from 2018 - use your imagination. There was a dust pan but no broom, a mop but no bucket, no cleaning cloths, 2 x satchets of washing liquid and 2 satchets of dishwasher powder & 1 x tea towel, no cleaning spray, 3 forks, 3 cups, minimal crockey. So we had to go get all that stuff from home to clean the place enough and be able to cook so that we could at least deal with the few days we were there, the insurance co ended up extending our stay another week but we refused to stay, and said we would rather stay in a tent in the big 4 in the rain than spend another night in this filthy place. We let the managers know so they are aware of the issues, they came in yesterday and placed some more bowls and glassware and forks as there wasn't enough for the 5 of us....... that was it. We have been hotel hopping for the past 5 weeks this was the 4th place we have stayed in, it was the newest but by far the filthiest and worst maintained. We stayed in the Royal Woods Resort in Ashmore prior to this and although it is quite dated you could not fault the cleanliness of the place, we were in an AirBNB prior to that in Biggera Waters which was immaculate, and the Broadwater Shores in Runaway Bay prior to that which is quite dated but still very clean. There is no excuse for the managers/ owners to allow this townhouse to rent this as short term accommodation in the state that it is for the $$ they are charging, I'm only glad we didn't have to pay for it, if we had we would have left day one and demanded a refund. The owners need to spend some money and get it back up to an acceptable standard for a short term l
Excellent
132 Reviews