Regal Properties in Hong Kong

I chose the Regal Airport Hotel because I had an early morning flight. It's incredibly convenient – the arrival hall leads directly to the hotel lobby. The next day, I didn't have to rush for transport, which allowed me to manage my time well and get a little extra sleep. The gentleman who checked me in was very enthusiastic, and despite his slightly stiff Mandarin, he answered all my questions in detail. I realized my electronic devices weren't compatible with the room's power outlets, so I wanted to ask the front desk for an adapter. However, there were guests at every counter. That's when an older gentleman from the concierge department noticed me and proactively asked if he could help. As soon as he learned I needed an adapter, he immediately went to get one for me. This was my first time staying at this hotel, and the polite and warm service made me feel incredibly welcome. Furthermore, despite being an older hotel, all the facilities were clean and tidy, and the room was spacious. I will definitely stay here again if I have the chance.

I'm genuinely shocked by the service these days. I witnessed an incident firsthand: a solo guest was staying at the hotel, and the next day, a 'friend' wanted to join them for the complimentary buffet breakfast. The person at the entrance, checking guests in, noticed it was a solo booking and immediately refused entry to the self-proclaimed 'friend'. The 'friend' turned to leave, but the hotel staff completely ignored us, who were waiting right behind them to check in for breakfast. Instead, they immediately called the front desk, confirmed the guest's information, and then, in front of everyone, used highly inappropriate language, loudly exclaiming, 'I just chased away a clueless *****!' We all heard it clearly. Meanwhile, the man who had left wasn't far from the elevators, heard what was said, and immediately came back, asking, 'What did you just say?' The person on the phone largely ignored him… To be frank, I don't care if that person was trying to get a free buffet breakfast or not, but the staff's handling of the situation was completely out of line. At the very least, they shouldn't have used such disrespectful language for other guests to hear while dealing with this, and their disregard for us waiting to enter – does that mean any guest who turns to leave will be subjected to discriminatory remarks? Speechless.

The hotel is super close to the airport and offers a free shuttle service that runs late into the night, which is really convenient. The room was a bit small, but it had everything you need (and lots of mirrors!). The breakfast had a good variety and tasted decent. However, the cleanliness is questionable. There were urine stains behind the toilet in our room, but it was too late when we arrived to bother changing rooms.

The service is very excellent the receptionist is friendly and very helpful to us for the first time im check-in this hotel very convenient to everywhere. Im choosing this if i will back to hk. Thanks to mr king wu, the receptionist ms zoe for accommodating. God bless u always♥️👍🏻

We been staying at this hotel on at least two previous occasions! On the whole, we had not been disappointed！ The facilities are good but mostly dated. The cleanliness is generally quite good standards. The staff are very helpful and pleasant; the services are prompt and responsive. The location is unquestionably excellent. It is closed to all public amenities, eateries, department stores and public transport. The tram stops are right in the front of the hotel! We enjoy the great deal for being a “long stay”. Apart from getting a good price, we received a fresh fruit plate, free drinks in the fridge, daily free soup and desert treats and one off free laundry. And the best of all is the free airport shuttle bus dropping us back to the airport!!! Anyway we be sure to go back again!!