Mandarin Oriental Hong Kong

Everything was great, it's just a bit dated. If we're talking about the most beautiful Mandarin Oriental, the one in Guangzhou is still the best.

I wanted to experience this hotel one last time before their renovation, but my stay got off to a bad start right from check-in. There was no welcome drink, and even though I booked the Mandarin Club, I wasn't asked if I wanted to check in there. What really shocked me was finding an opened, half-empty bottle of water in the closet. After I complained, they responded quickly, and a staff member came to replace the water, saying they'd never encountered such an incident before. They later sent a bottle of red wine, but such a basic mistake is still unforgivable. The service at the Mandarin Hall restaurant was great, and the food quality was decent. As a loyal fan of Mandarin Oriental, my overall experience this time was just so-so.

I was lucky enough to experience the old-money and vintage ambiance of this 'fan' (Mandarin Oriental) for the first time, just before its complete renovation in June. As the flagship of the Mandarin Oriental, everything from the doorman service upon arrival to the in-room amenities immersed me in its charm. This time, I specifically booked a sea-view suite, offering views of the Ferris wheel and Victoria Harbour. However, the view wasn't as stunning as looking at Central from Tsim Sha Tsui. The public areas of this 'fan' are particularly luxurious, and the hotel is very generous with its complimentary offerings. Highly recommended!

I wanted to leave reviews during my stay, but there wasn't an option for that. I rarely write reviews, but after this stay, I felt compelled to. This was my third time in Hong Kong, and my parents' first. The transportation is incredibly convenient, whether you're heading up the mountains, exploring the sea, or just moving around the city. The facilities are high-quality and exceptionally well-maintained; it's hard to believe they're undergoing renovations in June because they seem perfect as is. Of course, I'm still looking forward to seeing the new look! I tried the newly opened breakfast restaurant in Prince's Building once, and it was very elegant. The restaurants, bakery, and bar are all worth trying. One area for improvement could be the consistency of service among different staff members; it would be great if that could be standardized.

The hotel's overall decor exudes luxury and grandeur, with a spacious and elegant lobby, and tasteful furnishings. The staff are polite and attentive, with impeccable guest etiquette, creating a truly atmospheric stay. Unfortunately, the hotel's hardware facilities show clear signs of aging. The room interiors and appliances bear the marks of time, and the bathroom fixtures feel quite dated, with noticeable wear and tear in some areas. This significantly detracts from the comfort of the stay, creating a stark contrast between its high-end positioning and the outdated facilities. The location is convenient for travel, and the service quality remains excellent. If the interior equipment were renovated and upgraded, the overall experience would be much improved.

Absolutely loved it! Every staff member went above and beyond with their service attitude. The breakfast offered a great mix of Western and Chinese options, and the bakery even had Macau's famous Lord Stow's egg tarts. The location is superb, perfect for business or a leisurely stroll through Mid-Levels and Central.

Came here for a farewell stay before renovations, and the service was, as always, excellent. My room had a slight odor, and they immediately switched it for me, apologizing profusely. The small details are consistently great. Every time I stay, I feel incredibly well taken care of. Thank you to each and every staff member. I hope you all are doing well!