Neptune Oceanfront Rentals

I feel good in my room. Thanks

I traveled with my 5-yea old. While in the room, 2 men open the door and argued that it was their room. I Went to the office I requested a refund and a woman by the name Karen who assigned the rooms blamed *******. This not to mention parking charges not disclosed and not able to find one. We immediately left. Very NEGLIGENT SCARY. experience. Those men could have open the room door in the middle of the night.

Floors were dirty with a lot of grit; had to wear shoes in room. Air conditioner noisey. Loud bass music outside our window at night, horrible! No hot water for shower. No pool at the Neptune but other HBH vacation rentals had them you could use. View outside door of beach is beautiful. Would not recommend or stay there again.

We rented the penthouse but when we went to check in a block away under the sun the penthouse was rented to someone else. They offered 2 rooms so we walked again under the sun and the rooms weren’t opening, so we walked back again 2 more times until finally maintenance opened but one room was flooded with water so we walked back again, they gave us another room but the key didn’t work again, so we walked back again and one room was dirty full of trash so we walked back again until finally we got 2 rooms but separate from each other. After buying a lot of groceries the stove didn’t work. The poor lady at the very long check in line was trying but she was completely overwhelmed and alone checking in a very long line with several guests coming back and complaining their keys weren’t working or something was dirty or broken.

Poor staff, what is in the pictures is NOT what it is..run down place. They still owe me 56.00 as i got there and cancel the reservation.

Located right on the broadwalk. The ocean is right there. Door 2415 with a star was our room on the second floor. We could see the ocean from both our windows! The windows needed to be washed, but everything else was great!

Customer beware. Do not rent here; they practice deceptive marketing techniques that they are 100% aware of (per my conversation with the front desk). I checked in thinking I had an oceanfront room with multiple windows (per the photos/description on *******). When I walked into the room, I immediately turned around and went back to the front desk. The room had mold, wood was rotting on kitchen, no rack in oven, towel was stained, bed was dirty, and the list goes on. When I arrived back there was another customer getting rooms changed due to his room being unclean. I explained everything about the room and she said, “no refunds.” I checked out of the hotel immediately and got another room. When I said my room wasn’t as described she said, “our marketing team is aware and has tried calling *******.” Then when I mentioned the room wasn’t even oceanfront she said “the hotel is oceanfront.” Then the next day we drove past the Neptune on our bikes and there are pigeons nesting in the roof (hello histoplasmosis).Do not stay at any Hollywood Hotel locations.

Right on the boardwalk. Older place, run down a bit. A larger block of these hotels are run from the same office (Hollywood Beach hotels) which is off site and very chaotic. Properties really need better care.