I want to share something that happened this weekend because it could have turned into a really unsafe situation. My husband and I had planned a weekend getaway at Rooftop Resort. We’ve been once before, had a good experience, and felt comfortable going back again. We arrived around 10pm, checked in, got settled, and went to walk around and unwind. It was a pretty quiet night. Around 1am, we ended up in the pool, skinny sipping, just relaxing and minding our own business. The one and only staff member we had seen that night (later confirmed to be "security" by the front desk) came up and started chatting. He was clearly intoxicated, but initially seemed friendly enough. Out of nowhere, his demeanor completely changed. He became aggressive and started questioning whether we even had a room there, even though we had a previous intereaction that evening while standing outside of our room! He demanded our room number repeatedly. My husband was uncomfortable giving that information to someone who was visibly drunk and acting erratically; which I think any of us would be. When we didn’t immediately comply, he escalated; raising his voice, getting confrontational, and even threatening physical harm to my husband. At that point, I got out of the pool, grabbed our key, and showed him proof of our room just to de-escalate the situation. It turned into a full-blown argument, and honestly, it felt unsafe. Other guests came nearby but walked away when they saw what was happening. We eventually did give him our room number but he responded with "you are lying becuase that room number doesn't exist" despite the fact that I was holding the room key that confirmed it. We were shocked that we were finding ourselves in such an unbelievable situation! Eventually he backed off, but the damage was done. It completely ruined the night, and more importantly; it made us realize how vulnerable we were in that moment. The next morning, we went to the front desk to report it, and instead of addressing the behavior of their staff, the first response we got was accusing us of breaking rules that we absolutely were not breaking. That alone was enough for us to decide we would not be staying another night. There was no concern about their guests safety, no apology that their "security" was biligerent, intoxictaed and his judgement clearly impaired, just a reiteration of their resort rules and the implecation that we must have been doing something wrong. Looking back, what’s bothering me most isn’t just the experience; it’s how easily this could have gone so much worse. Being in a secluded environment, late at night, with a staff member who was intoxicated, aggressive, and demanding personal information like our room number… that’s not okay. That’s a serious safety concern! I’m sharing this because environments like these are supposed to feel safe, respectful, and controlled. We went there to relax and enjoy ourselves, and instead ended up in a situation where we had to
