Zhaomu Qingcheng Hotel (Dazhao Temple Scenic Area Branch)

There were a few frustrating issues with our stay here. First off, the property is in a neighborhood that is accessed through a guarded gate. Hotel instructions after booking said to reach out to them to inquire about car parking and accessibility. I e-mailed the hotel a week prior and didn't hear back. I e-mailed again 2 days before our stay and did not receive a response. That was already frustrating. Once we arrived at the guard gate on the day of the check-in, the guard ordered us to drive away. He had absolutely no interest in even looking at our reservation or helping. The least helpful person we have met in China so far, he just basically yelled at us. I ended up having to walk to the hotel, where a staff member had to phone the guard to eventually let us in. Overall, this was a totally wasted, frustrating hour. Once we got assigned a room, it was evident a large dog had stayed there for several days. The room smelled very bad, which even the staff member agreed with. So, we had to ask for a room change. The new room was ok - the bed was nice and soft, however it lacked in some cleanliness (toothpaste splashes on the bathroom mirror etc.). The staff was definitely nice and tried their best to rectify all the issues, however, we would probably choose another hotel in the future. Not the 4* experience one would hope for.