I visited Hohhot with a friend's family during the May Day holiday and stayed at the Yunya Hotel for 3 days. Here are the pros and cons:
Pros:
1. Free parking, plenty of spaces.
2. Spacious and comfortable rooms.
3. Comfortable mattresses and pillows.
Cons:
1. The hotel bathroom used a household water heater. Because it wasn't displayed and there was no sign, the hot water ran out halfway through my shower. I called the front desk, and they told me to wait 15 minutes! Are you kidding me? I had to wait 15 minutes for the water to heat up before showering again? When I asked why there was no sign, they said they hadn't had time to put it up yet. Is this your hotel just opened? Unbelievable!
2. We had four rooms, all adjacent to each other. The two children's room was in the middle of the adults' room. That night, the front desk called the children's room to say that guest number 620 complained about the children being too noisy. The children were in room 19. If the children were loud, we could hear them completely from next door. But! Here's the important part! Rooms 620 and 619 are not adjacent or opposite each other; they are separated by two corridors! Therefore, the front desk staff had no idea about the room locations and made random phone calls to complain based solely on their guesses, and they were even self-righteous about it – I was truly astonished!
3. I requested room cleaning every day before leaving the hotel. I stayed for three consecutive days, and each time I returned, I found that the routine cleaning consisted only of changing the trash bags and making the bed. The toilet wasn't scrubbed, the table wasn't wiped, the used towels weren't changed, the hair in the shower drain was still there, and the hair that had fallen in the bathroom was untouched. Furthermore, the toiletries bottles provided by the hotel were extremely dirty, indicating they hadn't been cleaned in a long time!
4. The robot delivery service delivered food to the wrong room at night!
5. Before checking in, I asked if the hotel had a laundry room and a dryer. The hotel said yes, but the laundry room only had one household washing machine, no dryer. The front desk staff were unaware of the hotel's facilities and replied to guests without confirming.
In short, I was pleasantly surprised when I first entered the room, but after checking in, I encountered numerous problems. The hotel's service and cleanliness really need improvement!
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