Sheraton Saigon Grand Opera Hotel

Sheraton Saigon Grand Opera Hotel Reviews

Sheraton Saigon Grand Opera Hotel

88 Đ. Đồng Khởi, Bến Nghé, District 1, Ho Chi Minh City, VietnamView Hotel Details
Sheraton Saigon Grand Opera Hotel
Sheraton Saigon Grand Opera HotelSheraton Saigon Grand Opera HotelSheraton Saigon Grand Opera Hotel
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Sheraton Saigon Grand Opera Hotel Guest Reviews

4.7/5
Amazing
289 reviews
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(289)
Positive reviews(279)
Reviews with photos/video(71)
Great service(59)
Delicious breakfast(23)
Convenient location(15)
Located in the city centre(5)
Perfect for business trips(4)
Many amenities(4)
Well decorated(3)
Great swimming pool(3)
Negative reviews(10)
melissa
Club lounge access, Guest room, 2 Twin/Single Bed(s)
Stayed in août 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on 3 oct. 2024
Excellent hotel, nice room and all the amenities that comes with it. Will definite come back.
Response from Property: Dear melissa, It was an honor to welcome you to Sheraton Saigon Grand Opera Hotel.We are gratified to know that you’ve had a memorable stay experience with us. We have also noted your stay highlights as the quality of our accommodations. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
J Kek
Guest room, 1 King
Stayed in juin 2024
Business travellers
30 reviews
5.0/5
Outstanding
Posted on 21 juin 2024
A little on the expensive side, but service and facilities are very good. They showed eurocup as well in the lobby!
Response from Property: Dear J Kek, It was an honor to welcome you to Sheraton Saigon Grand Opera Hotel. We are gratified to know that you’ve had a memorable stay experience with us. We have also noted your stay highlights such as the quality of our accommodations as well as our associates’ elevated service. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in sept. 2024
Family
1 reviews
5.0/5
Outstanding
Posted on 7 sept. 2024
Breakfast and fitness are so good services. It is very great time with the family
Response from Property: Dear Valued Guest, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Grand Opera Hotel! We are delighted to know that you’ve had a great stay experience with us, especially your impression to our fitness service as well as the delectable delicacies in our breakfast. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in juin 2024
Business travellers
2 reviews
2.5/5
Posted on 9 juin 2024
DO NOT BOOK FROM TRIP.com if you are Marriott bonvoy member, you will not get reward or points if you book from this platform. Trip.com did not mention this when I made booking, resulting in an overall loss. Could have gotten a free night stay but had to change my hotel in the end , and pay extra!
Response from Property: Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and for sharing your recent stay experience with us.We always strive to deliver a memorable stay experience for our guests, unfortunately we were unable to meet your expectations in your recent stay with us. Please rest assured that our management team will take your feedbacks seriously for future improvements. Once again, thank you very much for sharing constructive feedback with us, and we look forward to welcoming you back to our hotel.Warmest regards, Julian Wong General Manager
Anonymous User
Guest room, 2 Twin/Single Bed(s)
Stayed in nov. 2024
Business travellers
5 reviews
4.7/5
Amazing
Posted on 17 nov. 2024
I really like a hotel breakfast with plenty of choices
Response from Property: Dear Valued Guest, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Grand Opera Hotel! We are delighted to know that you’ve had a great stay experience with us, especially your impression to the delectable delicacies in our breakfast Buffet. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Club lounge access, Studio, 1 King, Grand Tower
Stayed in mai 2024
Family
6 reviews
5.0/5
Outstanding
Posted on 31 mai 2024
We met our old friends from the USA in a reunion occasion and this hotel complemented it. We all loved our roomsand the executive lounge . Location of this hotel is perfect in the center of the city.
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are delighted to acknowledge that you are more than satisfied with your stay experience with us. Moreover, we have also well noted your special regards to the central location and the quality of our accommodations. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager
Anonymous User
Guest room, 1 King
Stayed in mai 2024
Business travellers
2 reviews
3.5/5
Posted on 18 mai 2024
Very poor customer experience where Sheraton insisted that I had to pay for my breakfast (while I literally having breakfast) when my hotel deposit had gone over limit (without my prior knowledge). I requested if I could clear my room account upon my departure but Sheraton insisted I had to on the spot. Literally indicating I will run away without paying. I escalated the matter to the Director of rooms which they subsequently apologised and refunded my breakfast sum as token of apology. Sheraton also extended my late check-out to 3pm as a form of goodwill. Alas, the follow up was bad where they did not reflect my extension in my room key. I found out when I got locked out and had to go to lobby customer service to rectify it. Sheraton level of customer service is left much to be desired as a 5 star hotel.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests. Therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback will be seriously taken into consideration with a view to further improvements. Once again, thank you for choosing to stay and sharing your constructive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian WongGeneraly Manager
Keng Piao
Club lounge access, Studio, 1 King, Grand Tower
Stayed in nov. 2024
Business travellers
28 reviews
4.0/5
Very Good
Posted on 26 nov. 2024
Had a good experience, and it is a nice hotel.
Response from Property: Dear Keng Piao,  Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are delighted to know that you have had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level.  Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in déc. 2023
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on 4 déc. 2023
Very clean, good location, service minded staff 10/10⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us, with special comments on cleanliness of our hotel, the exquisite location as well as the professional service of our associates. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future.Warm regards, Julian Wong, General Manager
Bryan3783
Studio, 2 Double
Stayed in août 2024
Family
9 reviews
5.0/5
Outstanding
Posted on 17 août 2024
Great hotel with great location. Will book again in future.
Response from Property: Dear Bryan3783, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us. We have also noted your stay highlights such as the centrality of our location. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Moreover, we are also delighted to learn about your consideration of returning to Sheraton Saigon in the future.Once again, thank you very much for sharing your experience with us and we look forward to welcoming you back again when you next visit this beautiful city! Warm regards, Julian Wong General Manager
Ling Huang Aidi
Guest room, 1 King
Stayed in sept. 2024
Business travellers
23 reviews
5.0/5
Outstanding
Posted on 11 oct. 2024
Decent hotel and good rates during off peak
Response from Property: Dear Ling Huang Aidi, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us!We are delighted to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards, Julian WongGeneral Manager
Devin
Guest room, 1 King
Stayed in sept. 2023
Couples
9 reviews
5.0/5
Outstanding
Posted on 10 sept. 2023
Great stay, great service, great location. Walking distance to malls and attractions
Response from Property: Dear Devin, On behalf of the Sheraton community, thank you for choosing us and sharing your review on Ctrip. It’s our pleasure to welcome you to Sheraton Saigon Hotel & Towers and we highly appreciate your comments on our central location as well as genuine care service given by our team. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards, Julian Wong General Manager
Teamwayvicky
Club lounge access, Guest room, 1 King
Stayed in juill. 2023
Business travellers
3 reviews
3.0/5
Posted on 28 août 2023
Location was great, club lounge on the 5th floor was awesome, fantastic service! Not happy about the room, quite old, and a dead cockroach showed up in shower…
Response from Property: Dear Teamwayvicky, On behalf of the Sheraton community, thank you for choosing to stay at Sheraton Saigon Hotel & Towers and sharing your recent experience with us.We highly appreciate your comments on the Club Lounge as well as the convenient central location. However, we are very sorry to receive your comment regard to the cleanliness of the bathroom and the stay experience. That being said, we realized that we have an opportunity to improve on your stay experience with us and will endeavor to do that when you return during the next visit. Please rest assure that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, thank you for sharing your feedbacks with us. We hope to be able to improve your stay experience in your future visit to Ho Chi Minh City. Warm regards, Julian Wong General Manager
Steven H Lee
Guest room, 1 King
Stayed in déc. 2023
Couples
6 reviews
4.5/5
Great
Posted on 14 fév. 2024
Centrally located in the heart of Saigon, the Sheraton had excellent attentive service by local Vietnamese staff as has delightfully become the standard in Vietnam. Overall a great experience and an unbeatable location near Nguyen Hue Street and many restaurants and local cocktail lounges.
Response from Property: Dear Steven H Lee, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us!We are honored to acknowledge that you had an amazing stay experience with us. Moreover, we have also well noted your special regards to the central location, the wide range of tantalizing food and beverage offerings, and the professional service provided by our associates. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Anonymous User
Guest room, 2 Twin/Single Bed(s)
Stayed in avr. 2024
Business travellers
93 reviews
5.0/5
Outstanding
Posted on 1 mai 2024
Very good hotel. Best service. Will come back again in future.
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are delighted to acknowledge that you are more than satisfied with your stay experience with us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Sheraton Saigon Grand Opera Hotel