This hotel was a very disappointing experience and does not meet five-star standards at all.
From the first day, the front desk refused to give us a high-floor room and only assigned us a 2nd-floor room, saying no other rooms were available. I usually book through Trip.com and always request a higher floor in advance, and I have never had this issue at other hotels. I did not argue further at the time.
However, after staying in the room for about two hours, we noticed a very strong renovation/formaldehyde smell. My eyes started burning, and both my wife and I could clearly feel it. When I complained, they sent someone to the room and simply sprayed perfume, which was shocking and completely unacceptable for a so-called five-star hotel. After speaking with the manager, they finally changed our room.
Overall, during the five-night stay, the hotel felt like an old building that was purchased and roughly renovated, not a newly built luxury hotel. You can clearly see that the windows and doors have an extra second layer added, which looks very rough, although it helps slightly with soundproofing.
On the fourth day, the air conditioner started leaking water — first a little, then a large amount — and we had to call staff again.
Breakfast was also very average, and the entire stay was unpleasant. I absolutely do not recommend this hotel and will not stay here again.
