Renaissance Riverside Hotel Saigon

Renaissance Riverside Hotel Saigon Reviews

Renaissance Riverside Hotel Saigon

15 Đ. Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, VietnamView Hotel Details
Renaissance Riverside Hotel Saigon
Renaissance Riverside Hotel SaigonRenaissance Riverside Hotel SaigonRenaissance Riverside Hotel Saigon
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Renaissance Riverside Hotel Saigon Guest Reviews

4.4/5
Very Good
118 reviews
Verified reviews
Location4.5
Amenities4.1
Service4.5
Cleanliness4.4
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All reviews(118)
Positive reviews(115)
Reviews with photos/video(32)
Awesome stay(33)
Friendly owner(30)
Great location(29)
Delicious breakfast(16)
Loved the view(15)
Convenient location(11)
Too noisy(6)
Easy to get around(5)
Negative reviews(3)
Anonymous User
Deluxe King Room with City View
Stayed in Apr 2024
Business travellers
45 reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
The Renaissance Riverside Hotel Saigon, now known as The Reverie Saigon, is a luxury hotel located in Ho Chi Minh City, Vietnam. It is known for its prime location along the Saigon River, offering stunning views of the city skyline. Here are some reasons why the Renaissance Riverside Hotel Saigon (The Reverie Saigon) is considered good: 1. Location: The hotel is situated in the heart of Ho Chi Minh City, close to many attractions, such as the Ben Thanh Market, Notre-Dame Cathedral Basilica of Saigon, and the Ho Chi Minh City Hall. It also offers easy access to transportation options like taxis and the metro. 2. Views: The hotel boasts spectacular views of the Saigon River and the city skyline, particularly from its higher floors. Many guests appreciate the chance to enjoy these scenic views while staying in the city. 3. Facilities: The Reverie Saigon features a range of facilities, including an outdoor swimming pool, a fitness center, a spa, and multiple dining options. These amenities contribute to a comfortable and enjoyable stay for guests. 4. Rooms: The hotel offers spacious and well-appointed rooms with modern decor and amenities. Guests often praise the comfortable beds, high-quality linens, and excellent room service. 5. Service: The staff at The Reverie Saigon are known for their friendly and professional service. They are often quick to respond to guest requests and are eager to provide recommendations or assistance with planning activities in the city. 6. Food and Beverage: The hotel's restaurants serve a variety of cuisines, from Vietnamese to international dishes, and many guests have praised the quality of the food and drinks offered. Overall, The Reverie Saigon (formerly Renaissance Riverside Hotel Saigon) is considered a good choice for travelers seeking a luxurious and convenient accommodation option in Ho Chi Minh City.
WAN
Deluxe King Room with City View
Stayed in Jun 2024
Travel with friends
3 reviews
4.7/5
Amazing
Posted on Jun 30, 2024
friendly staff and beautiful rooftop view
EJ Chan_Dtl
Deluxe King Room with City View
Stayed in Mar 2024
Business travellers
94 reviews
4.5/5
Great
Posted on Jun 12, 2024
Nice hotel. High floor. Recommended to stay as it is very save and professional.
Anonymous User
R CLUB RIVER VIEW
Stayed in Dec 2023
Solo travellers
27 reviews
4.2/5
Very Good
Posted on Jan 21, 2024
The hotel is in a fantastic location - perfect for viewing the New Year's Eve fireworks which I did right from my window. The service was very good with all the staff being hospitable and friendly. The room was clean. It was overlooking the river so I find the view quite nice. The breakfast buffet was great. There is also a rooftop Indian restaurant serving authentic Indian food, if you want something other than the main hotel restaurant. The hotel is highly recommended.
Response from Property: Dear Valued Guests. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation. I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Andreas
R Club King Room
Stayed in Dec 2023
Couples
9 reviews
3.5/5
Posted on Jan 1, 2024
The building is in a nice location at Saigon river but also near to other scenic spots like opera , banh tinh market . Food is excellent Rooms not have a seperate shower must stand in the bath tub . Staff is extremely friendly and helpful . Rooms a bit noisy
Response from Property: Dear Andreas,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation.On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Ruchir Sinha
Deluxe King Room with City View
Stayed in Dec 2023
Family
4 reviews
3.0/5
Posted on Dec 30, 2023
Good rooms, great location SUPERB breakfast! That’s where it ends. Hotel is quite old and run down. Toilets need to be refurbished. Brass is waning off in various areas. Lacks the premium feel in the room. Pool is not upto the standard at all - small + unkempt. Steam room - seating area is chipping off. All in all looks like an old unkept hotel which may have been a great one at some point. Have to say again, rooms are great and breakfast super!
Response from Property: Dear Ruchir Sinha,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that foods & drinks offerings were an enjoyable part of your experience. On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Gaurav
Deluxe King Room with City View
Stayed in Dec 2023
Family
5 reviews
5.0/5
Outstanding
Posted on Jan 3, 2024
Great location. Close proximity to all the attractions in District 1. Good selections at breakfast buffet. And to top it all, ever cheering staff.
Response from Property: Dear Gaurav,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation.I will be sure to share your compliments with the team and recognize Giang for taking such great care of you.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
LamJoey
R Club Twin Room
Stayed in Dec 2023
Family
2 reviews
4.5/5
Great
Posted on Jan 1, 2024
The facilities are good. The staff are very polite and provide very good services. However, I booked two rooms for my family and I have explicitly wrote in my request to have two rooms connected to each other when I booked the room in trip.com. However, when I checked in , the hotel provided two rooms which is not close to each other. My comment to trip.com is that I saw river view for R-club class room in pictures showing in trip.com web site and so I booked the R-club room even the price for the room is higher. However, when I checked in, the counter staff told me that the room I booked is city view only. I really felt unhappy. I wrote to trip.com of my concerned, the reply from trip.com was said that they referred my request to the hotel only and in fact, trip.com did not do anything to fight for me of my requests. Finally, the hotel was only agreed to change one room for us so as to make two room connected.
Response from Property: Dear LamJoey,Greetings of the day. Thank you for your recent stay and patronage with us. Providing the highest level of hospitality is our number one priority and we understand that we are falling short of meeting your expectations. As to be able to learn from this as a teachable moment, we would love to hear more specifics as feedback where we could have delivered better on the product or services. This will also assist us to ensure that we are able to elevate the service levels with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent such lapses from occurring in the future. We do hope to have a chance to be at your service in the near future. Please engage with us with a direct message so that we may bring comfort and assurance on your feedback to us. Warm regards,Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Kuanzhai
Deluxe King Room with City View
Stayed in May 2024
Business travellers
61 reviews
4.0/5
Very Good
Posted on Jul 6, 2024
Good location but amenities could be renewed.
Guest User
Deluxe Twin Room With City View
Stayed in Oct 2023
Business travellers
18 reviews
3.5/5
Posted on Oct 14, 2023
It’s located at a very excellent laxation with wonderful river view. Very convient for shopping and dinner. Staffs sevice is good But the hotel is quiet old.
Response from Property: Greetings Valued Guest.Thank you for choosing to stay with us at the Renaissance Saigon recently and for taking the time to share your experience with other travelers. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation. On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months.I hope you enjoyed your time in Vietnam and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Bob de Wet
Deluxe King Room With River View
Stayed in Oct 2023
Travel with friends
19 reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
A wonderful stay. The hotel was well located, the pool and roof top bar was clean and refreshing, the room was spacious and the breakfast was fabulous. But the best part of this hotel were the staff. They were all incredibly friendly and helpful. A fantastic experience.
Response from Property: Dear Bob de Wet,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from the rooftop bar and that our service offerings met your expectation.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Anonymous User
Deluxe King Room with City View
Stayed in Mar 2023
Business travellers
3 reviews
4.5/5
Great
Posted on Mar 29, 2023
Pleased with my stay even though i got the lowest floor and couldn’t enjoy good views of the river. The room was decently sized and clean. Air conditioning & water heater worked very well too. Even though the traffic’s always very busy outside, the sound is negligible from the 5th floor. Location wise was pretty central as I walked to many restaurants.
Response from Property: Greetings Valued Guest. Thank you so much for making the Renaissance Saigon your hotel of choice and sharing your review with us. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. We thank you for your compliment on the service offerings. I hope you enjoyed your time in Vietnam and we look forward to welcoming you back soon. Wishing you well. Kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
meow_littlecat
Deluxe King Room with City View
Stayed in Nov 2023
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Nov 21, 2023
VERY NICE, GREAT SERVICE, AND LOCATION CONVINENCE!  HIGHLY RECOMMENDED!
Response from Property: Greetings Wing Yin. We truly appreciate your loyalty to our Marriott properties and thank you so much for making the Renaissance Saigon your hotel of choice while visiting in Ho Chi Minh City. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. Our team will be very pleased that we delivered on promise of providing you with a comfortable and memorable service. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! Wishing you well and kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Sarvjit Singh
Deluxe King Room with City View
Stayed in Jan 2023
Couples
1 reviews
4.5/5
Great
Posted on Feb 4, 2023
It's a bit dated but very convenient location. Walkable to everything - exploring all - good coffee, great local food and places of interest. Staff is very responsive and helpful.
Response from Property: Greetings Sarvjit Singh, thank you so much for making the Renaissance Saigon your hotel of choice and sharing your review with us. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that our service met your expectation, and our team will be very pleased that we delivered on promise of providing you with a comfortable and memorable stay. I hope you enjoyed your time in Vietnam and we look forward to welcoming you back soon. Kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Caffran
Deluxe King Room with City View
Stayed in Jan 2023
Couples
7 reviews
4.7/5
Amazing
Posted on Jan 31, 2023
Great river view, awesome location and the staff gave us a free upgrade during the new year. The breakfast had a huge variety and the view from the pool was amazing.
Response from Property: Dear Caffran,Greetings of the day. Thank you for your recent stay and patronage with us. I am delighted to read that you had a great experience with us and that you liked the spectacular views overlooking the Saigon River from our rooftop bar. Our team will be very pleased that we delivered on promise of providing you with a comfortable and memorable stay. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! Safe travels ahead and kind regards, Alexander SchoellGeneral Manager