Renaissance Riverside Hotel Saigon

Renaissance Riverside Hotel Saigon Reviews

Renaissance Riverside Hotel Saigon

15 Đ. Tôn Đức Thắng, Bến Nghé, Ho Chi Minh City, VietnamView Hotel Details
Renaissance Riverside Hotel Saigon
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Renaissance Riverside Hotel Saigon Guest Reviews

4.5/5
Great
90 Reviews
Verified reviews
Location4.7
Amenities4.3
Service4.6
Cleanliness4.5
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All Reviews(90)
Positive reviews(89)
Reviews with photos/video(28)
Great service(14)
Awesome stay(11)
Loved the view(9)
Convenient location(9)
Delicious breakfast(8)
Great location(6)
Negative reviews(1)
Guest User
Deluxe King Room with City View
Stayed in Apr 2024
Business travellers
7 Reviews
3.5
/5
Posted on Apr 25, 2024
The room facilities are very old, smell very moldy, and have a lot of humidity. The bathroom has no shower, only a water outlet fixed on the wall. If there are children, it is difficult to take a bath. The draft is very loud and noisy. The sound of cars on the street is a bit noisy and the soundproofing is not good. I will consider not staying here next time.
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Anonymous User
Deluxe King Room with City View
Stayed in Apr 2024
Business travellers
18 Reviews
5.0
/5
Outstanding
Posted on Apr 14, 2024
The Renaissance Riverside Hotel Saigon, now known as The Reverie Saigon, is a luxury hotel located in Ho Chi Minh City, Vietnam. It is known for its prime location along the Saigon River, offering stunning views of the city skyline. Here are some reasons why the Renaissance Riverside Hotel Saigon (The Reverie Saigon) is considered good: 1. Location: The hotel is situated in the heart of Ho Chi Minh City, close to many attractions, such as the Ben Thanh Market, Notre-Dame Cathedral Basilica of Saigon, and the Ho Chi Minh City Hall. It also offers easy access to transportation options like taxis and the metro. 2. Views: The hotel boasts spectacular views of the Saigon River and the city skyline, particularly from its higher floors. Many guests appreciate the chance to enjoy these scenic views while staying in the city. 3. Facilities: The Reverie Saigon features a range of facilities, including an outdoor swimming pool, a fitness center, a spa, and multiple dining options. These amenities contribute to a comfortable and enjoyable stay for guests. 4. Rooms: The hotel offers spacious and well-appointed rooms with modern decor and amenities. Guests often praise the comfortable beds, high-quality linens, and excellent room service. 5. Service: The staff at The Reverie Saigon are known for their friendly and professional service. They are often quick to respond to guest requests and are eager to provide recommendations or assistance with planning activities in the city. 6. Food and Beverage: The hotel's restaurants serve a variety of cuisines, from Vietnamese to international dishes, and many guests have praised the quality of the food and drinks offered. Overall, The Reverie Saigon (formerly Renaissance Riverside Hotel Saigon) is considered a good choice for travelers seeking a luxurious and convenient accommodation option in Ho Chi Minh City.
Huangbao
Deluxe King Room with City View
Stayed in Apr 2024
Business travellers
1 Reviews
3.5
/5
Posted on Apr 11, 2024
The exhaust fan is noisy and the carpet sanitary equipment is old. Please issue an invoice: ******* Co., Ltd. ********** *************
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Guest User
Deluxe King Room with City View
Stayed in Mar 2024
Couples
8 Reviews
5.0
/5
Outstanding
Posted on Mar 26, 2024
The hotel lobby is very big, and it feels cool as soon as you enter. A waiter will immediately hand you ice water, nice! The bed is very comfortable and friendly to patients with cervical spondylosis. The rooftop swimming pool is very windy and has a wide view. The price is moderate. You can stay here again next time.
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Guest User
Deluxe King Room with City View
Stayed in Feb 2024
Family
19 Reviews
5.0
/5
Outstanding
Posted on Feb 18, 2024
萬麗酒店,不用過多評價了。當然是不錯了。
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Response from Property: Greetings Valued Guest. Thank you so much for making the Renaissance Saigon your hotel of choice and sharing your review with us. Based on Google translation, your comments are very encouraging for us all the hotel knowing that your expectations were met and your time with us was comfortable and memorable. It is our pleasure to be at your services and we look forward to welcoming you back soon. Wishing you well and kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Waaaaaaris
Executive Suite
Stayed in Feb 2024
Business travellers
4 Reviews
5.0
/5
Outstanding
Posted on Feb 8, 2024
สะอาด ห้องใหญ่ วิวแม่น้ำ ใกล้คาเฟ่ ร้านอาหาร และที่ช็อปปิ้ง
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Response from Property: Greetings Waaaaaaris. Based on Google translation, we truly appreciate your loyalty to our Marriott properties and thank you so much for making the Renaissance Saigon your hotel of choice while visiting in Ho Chi Minh City. We are proud to have the most accessible location to the heart of the city where our guest can easily explore the beauty of Saigon as well as enjoying the Saigon River, beautiful riverbank scenery and experience the indigenous daily life. We do hope you discovered something wonderfully new during the journey. I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander Schoell General Manager Renaissance Riverside Hotel Saigon
Guest User
Deluxe King Room with City View
Stayed in Jan 2024
Business travellers
1 Reviews
5.0
/5
Outstanding
Posted on Feb 13, 2024
房間略舊,設施還是不錯的
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Response from Property: Greetings Valued Guest. Thank you so much for making the Renaissance Saigon your hotel of choice and sharing your review with us. We are glad that our service met your expectations and our apology if any inconvenience caused during your stay. On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! Wishing you well and kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Andreas
R Club King Room
Stayed in Dec 2023
Couples
3 Reviews
3.5
/5
Posted on Jan 1, 2024
The building is in a nice location at Saigon river but also near to other scenic spots like opera , banh tinh market . Food is excellent Rooms not have a seperate shower must stand in the bath tub . Staff is extremely friendly and helpful . Rooms a bit noisy
Response from Property: Dear Andreas,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation.On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Ianshawn
Deluxe King Room with City View
Stayed in Dec 2023
Couples
16 Reviews
5.0
/5
Outstanding
Posted on Jan 1, 2024
The environment is beautiful and the location is good. The hotel is located in the city center with convenient transportation. It is very convenient for shopping. The lobby of the hotel is luxuriously decorated, giving guests a very broad view after entering. The room is comfortable and hygienic. The facilities in the hotel room are very advanced and the hygiene in the room is also very clean. The large floor-to-ceiling windows can see the night view of the entire city. The bed in the hotel room is also very comfortable. It is a very good stay experience. The service staff are very enthusiastic, responsive to almost every guest's request, and willing to provide all kinds of assistance. The facilities are very user-friendly, the high-speed Internet signal is good, and the scenery outside the window is beautiful.
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Response from Property: Greetings Valued Guest,We truly appreciate your loyalty to our Marriott properties and thank you so much for making the Renaissance Saigon your hotel of choice while visiting in Ho Chi Minh City. We are proud to have the most accessible location to the heart of the city where our guest can easily explore the beauty of Saigon as well as enjoying the Saigon River, beautiful riverbank scenery and experience the indigenous daily life. We do hope you discovered something wonderfully new during the journey. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Chaogewanjiu。
Deluxe King Room with City View
Stayed in Dec 2023
Friends
6 Reviews
5.0
/5
Outstanding
Posted on Mar 20, 2024
狗狗羅娜可
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Anonymous User
R CLUB RIVER VIEW
Stayed in Dec 2023
Solo travellers
28 Reviews
4.2
/5
Very Good
Posted on Jan 21, 2024
The hotel is in a fantastic location - perfect for viewing the New Year's Eve fireworks which I did right from my window. The service was very good with all the staff being hospitable and friendly. The room was clean. It was overlooking the river so I find the view quite nice. The breakfast buffet was great. There is also a rooftop Indian restaurant serving authentic Indian food, if you want something other than the main hotel restaurant. The hotel is highly recommended.
Response from Property: Dear Valued Guests. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation. I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander Schoell, General Manager, Renaissance Riverside Hotel Saigon.
Ruchir Sinha
Deluxe King Room with City View
Stayed in Dec 2023
Family
4 Reviews
3.0
/5
Posted on Dec 30, 2023
Good rooms, great location SUPERB breakfast! That’s where it ends. Hotel is quite old and run down. Toilets need to be refurbished. Brass is waning off in various areas. Lacks the premium feel in the room. Pool is not upto the standard at all - small + unkempt. Steam room - seating area is chipping off. All in all looks like an old unkept hotel which may have been a great one at some point. Have to say again, rooms are great and breakfast super!
Response from Property: Dear Ruchir Sinha,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that foods & drinks offerings were an enjoyable part of your experience. On the management front, please kindly allow me to inform you that we are planning a rooms renovation project with extensive refurbishment work, hopefully starting in the next coming months.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Guest User
Deluxe King Room with City View
Stayed in Dec 2023
Business travellers
9 Reviews
5.0
/5
Outstanding
Posted on Jan 3, 2024
The location is very convenient. There are taxis waiting nearby, which saves a lot of trouble. There are many scenic spots in the surrounding area, and various stores are very close for shopping. Next to it is the Saigon River for easy travel.
Original TextTranslated by Google
Response from Property: Greetings Valued Guest,We truly appreciate your loyalty to our Marriott properties and thank you so much for making the Renaissance Saigon your hotel of choice while visiting in Ho Chi Minh City. We are proud to have the most accessible location to the heart of the city where our guest can easily explore the beauty of Saigon as well as enjoying the Saigon River, beautiful riverbank scenery and experience the indigenous daily life. We do hope you discovered something wonderfully new during the journey. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
Gaurav
Deluxe King Room with City View
Stayed in Dec 2023
Family
4 Reviews
5.0
/5
Outstanding
Posted on Jan 3, 2024
Great location. Close proximity to all the attractions in District 1. Good selections at breakfast buffet. And to top it all, ever cheering staff.
Response from Property: Dear Gaurav,Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. I am delighted to read that you had a great experience with us and that our location really allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey. Great to know that you liked the spectacular Saigon River view from your room and that our service offerings met your expectation.I will be sure to share your compliments with the team and recognize Giang for taking such great care of you.I hope you enjoyed your time in Vietnam, and we look forward to welcoming you back soon. Safe travels ahead and kind regards, Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon
LamJoey
R Club Twin Room
Stayed in Dec 2023
Family
2 Reviews
4.5
/5
Great
Posted on Jan 1, 2024
The facilities are good. The staff are very polite and provide very good services. However, I booked two rooms for my family and I have explicitly wrote in my request to have two rooms connected to each other when I booked the room in trip.com. However, when I checked in , the hotel provided two rooms which is not close to each other. My comment to trip.com is that I saw river view for R-club class room in pictures showing in trip.com web site and so I booked the R-club room even the price for the room is higher. However, when I checked in, the counter staff told me that the room I booked is city view only. I really felt unhappy. I wrote to trip.com of my concerned, the reply from trip.com was said that they referred my request to the hotel only and in fact, trip.com did not do anything to fight for me of my requests. Finally, the hotel was only agreed to change one room for us so as to make two room connected.
Response from Property: Dear LamJoey,Greetings of the day. Thank you for your recent stay and patronage with us. Providing the highest level of hospitality is our number one priority and we understand that we are falling short of meeting your expectations. As to be able to learn from this as a teachable moment, we would love to hear more specifics as feedback where we could have delivered better on the product or services. This will also assist us to ensure that we are able to elevate the service levels with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent such lapses from occurring in the future. We do hope to have a chance to be at your service in the near future. Please engage with us with a direct message so that we may bring comfort and assurance on your feedback to us. Warm regards,Alexander SchoellGeneral ManagerRenaissance Riverside Hotel Saigon