I really didn’t expect my stay here to turn into such a stressful experience, but it was honestly terrible from the moment I arrived. I booked Room 1A, and instead they tried to check me into 1B, which looked nothing like the photos. They didn’t warn me that my room wasn’t ready, didn’t explain anything, and when I asked for the correct room, they just ignored my messages. Even when Trip.com contacted them, the property replied that they would “send an email later” with no clear answer. I ended up spending almost two hours arguing just to get the room I had already paid for.
Room 1B — the one they tried to give me — was honestly awful: dark, dirty, and the windows literally face a wall. It felt like a completely different place compared to the listing.
When I finally got Room 1A, I thought the nightmare was over, but the disappointment continued. The sauna didn’t work at all — I left it heating for five hours and it was still cold and leaking air. The bathroom had an unbearable smell that filled the entire room, so strong that I had to leave and work from a café because I couldn’t stay inside. The bed is standing on random wooden pieces, the mattress is the wrong size, and I kept hitting my legs every time I tried to get into it. The bathroom is dirty, with mold, cracked tiles, stains, and the whole place just feels poorly maintained. On top of that, insects were crawling around the room and the bathroom. Even the bedding and pillows felt old and uncomfortable.
Nothing matched the photos or the description. The communication was terrible, the room was in bad condition, and the whole experience felt like a scam. I’m deeply disappointed and honestly shocked that this property has such high ratings. Save your money and your nerves — there are much better and even cheaper hotels nearby that actually take care of their guests and their rooms.
