Premier Inn Hereford City Centre (Old Market)

Prior to check in, the staff team (Linda) was super helpful, on a last minute phone call to arrange a travel cot and car parking and general support. The room was set up when we arrived which was amazing. The restaurant staff were very cheerful and helpful despite of it being very busy.

On arrival greeted by a cheerful and polite Vi who completed checkin whilst taking my breakfast and evening meal reservations. Room was standard Premier Inn. Clean well appointed and comfortable. Would have liked additional tea and coffee rather than having to collect from reception (minor observation) Dinner was on another level. Having travelled for work extensively for past 15 years the service from Edon and Vi was 1st Class with the very best Chicken Goujons ever eaten followed by a sublime Katsu Curry. Prepared by Dom. These three ladies smashed it out of the park. If Premier Inn & Thyme restaurants could clone staff they should with these three. Fantastic service,quality food. Thank you.

Fantastic from initial booking (which had to be altered several times due to illness etc) to the stay itself. Reception staff are just brilliant, really helpful and cheery so HUGE shout out to them. Room more than adequate, very clean, comfy and surprisingly roomy. The location is superb and a great breakfast too. Will definitely be back.

Amazing service at this hotel lovely and clean also considering this hotel is in a busy centre it’s quiet Staff are so friendly go above and beyond one lady in particular violeta Food is lovely hot and quickly brought out I was here on a business trip so being away on your home you need that friendly staff

I previously had just Ok experience with Premier Inn. They have upped their game. This is a great hotel central to needs with lots of facilities. It’s not really a budget hotel in what you get. Impressive.

Parking mix up upon check in and was charged £100 for two night parking. Spoke to ali on the phone and she sorted it all out and has arranged for a refund. Thank you for being so helpful friendly and efficient! 😀not sure if the registration was taken down wrong on arrival but main thing is, it has been sorted! Thanks again for your help 😀

Excellent service from staff at this branch, in particular the dining and bar staff Laura, Vi and Alli who remembered orders from the previous night and coked fresh items for breakfast. This was probably the best stocked buffet I've experienced at Premier Inn. Rooms were clean, comfortable and quiet.

I stayed at this hotel for 3 nights while having what should have been a gruelling test at the County hospital it didn't turn out to be that bad, staying the night before was to ensure I got to my appointment on time,I live too far away to even consider driving there and back in one day. I took several hours trying to find it, and in the end, which i should have done way sooner than I did, I phoned the hotel, I got a detailed location for it, and I realised I'd driven past it endlessly. I pulled up on the pavement right outside and went in in a proper anxious state, I was greeted warmly and booked in a member of staff took my bags up to my room for me, and I was told where I could park

The hotel is in a great location for accessing the city and with parking on site. A lovely and helpful welcome off Laura and room top class, as was breakfast in the morning. Clean and comfortable as I have come to expect from Premier Inn. Thank you.