Hengyang Gaoxin Zhixuan Holiday Hotel

After checking in, I went to the bathroom, opened the toilet lid, and found that there was long hair in the toilet. I don't know who got on it and didn't flush it. The quality of hygiene is worrying!

The hotel rooms are all high-rise, the view is not bad, the room is also very clean, the whole house is wooden floor, half the room is carpeted. The bed is a little too small, so you can't roll around. Ha ha

Personally, I don’t like wearing slippers. There is a layer of ash on the ground. Is the stain on the sofa too obvious? In addition to the two bottles of mineral water in the house, add a bottle of water for three yuan 🤣, and now there are not many mineral water in hotels. Now, and Holiday Inn Express should be a chain, I don't know why Hengyang's should be sold separately

Let's talk about service first, training and professionalism are very poor. I didn't recognize the InterContinental member when I checked in, and I asked if I could give two bottles of water. The front desk said that the above regulations require a fee. I said that the InterContinental member is not enough, and the answer I gave was no. The attitude is cold, not to mention the service. health. Booked a suite. Poor cleaning of the room, dense black spots on the windows, visible glue marks on the walls… The only good thing is that there is a robot to deliver food when ordering takeout, so you don't have to go downstairs. Overall the service is mediocre.

The hotel as a whole feels good, as it deserves to be an international chain hotel group. The hardware facilities are complete, and the details need to be strengthened. There is hair in the bath towel, which is rolled in the bath towel, not on the surface. This is really hard to accept! ! ! If sanitation is not done well, even the best hardware facilities are no good.

The breakfast is very good, open until ten o'clock. The variety is very rich, and the fish meal is delicious. There are Chinese and Western styles, and the quality is also high. The room is relatively spacious, and the bathroom separates wet and dry. The bedding is comfortable and there are plenty of pillows to choose from. The whole is also relatively clean. The only drawback is that some rooms smell of smoke. When I checked in, I chose a few rooms to find smoke-free ones. Parking is very convenient, there are parking spaces outside. There is also a ba*****t downstairs, with plenty of parking spaces and free of charge. Most of the time the room is relatively quiet. But there is a railway nearby, and sometimes the siren of the train can be very noisy. There will be large trucks on Hengzhou Avenue downstairs at night, and it will be noisy. It is recommended to bring earplugs to sleep. The quality of service is well-trained and very kind and professional. Big plus points, return to Hengyang to experience the best one.

The hotel facilities are ok, basically in line with this price level, but there is no small refrigerator in the room, but a useless safe. The most important thing is that the service awareness is really lacking, and there is no service quality. I clearly wrote the room type upgrade on the Ctrip booking details. When I went to the front desk to check in, the staff didn't mention it, and it was automatically ignored. Secondly, I don’t know if all members of my level are free of deposit, but I used to book a room with no deposit on Ctrip, and then I charged a deposit here; the most important thing is that the room only has a winter quilt, and I don’t have it if I ask the housekeeping department. The thin quilt was covered with thick quilts just in the fall. It was hot and cold at night, and even kicked the quilt and caught a cold. Anyway, the check-in experience was not good and the service level was low.