City Comfort Inn Hotel (Hechi Jinchengjiang Baima Pedestrian Street)

The environment is nice, the receptionist is very gentle and patient, and the cleanliness is excellent.

This was my first time staying at a hotel in downtown Hechi. The lobby on the second floor was quite cozy, and the high-floor room was very comfortable. The staff were all very friendly. The commercial district was within walking distance.

The front desk staff were very welcoming, and the hotel was clean. The breakfast was decent. The hotel is located on a pedestrian street, next to a farmers' market, so you can explore both. It's only a 30-minute drive to the Lesser Three Gorges and the First Bend of the Heilongjiang River, making it a good option as a transit hotel.

Conveniently located with parking available, right next to Baima Pedestrian Street, the hotel has guest rooms on floors 3-12. Although the discounted double room is near the road, we only experienced slight noise because we stayed on a high floor, and it didn't affect our rest at all. The bedding and amenities were also better, the room was clean and tidy, the price was affordable, the breakfast was plentiful with many options, and we were very satisfied with our meal. The staff were friendly and helpful, making it a highly recommended hotel.

The thing I regret most in my life is choosing this City Convenience Jinchengjiang Baima Street! ! I have stayed in so many City Convenience hotels, but this City Convenience Jinchengjiang Baima Street is the worst. I parked my car in their designated area because I believed in the hotel's professionalism and safety. As a result, it rained in the middle of the night when I checked in. Due to the imperfect drainage system technology in the garage, the vehicle was soaked. From beginning to end, no one in the hotel reminded that there was a risk of water accumulation in the underground parking lot. At about 7:30 in the morning, I received a call from the front desk to let me go down and move the car. The front desk phone was also intermittent. Wouldn't they call the mobile phone number we reserved at the front desk? When I went down, the water submerged half of the vehicle. As soon as I opened the car door, it was full of water. The security guard kept urging the driver to try to start the vehicle, causing the vehicle engine to enter water twice. At the beginning, the hotel said that it would be responsible and wait for the water level to recede. The tow truck came out to determine the damage. In the end, the solutions given were all solutions to solve the problem. The compensation plan was not enough to pay for the tires of the car. The hotel is originally a service industry. After the car was soaked, I still believed that the City Convenience hotel brand would give me a satisfactory answer, but in the end, it gave a solution that was not a solution to the problem.

First of all, the front desk clerk didn't even say hello when I entered the room. He just kept his head down and was doing his own thing. He didn't say hello even when he reached the counter. I had to check in by myself. Then after checking the information, I was told that I didn't bring my ID card, so I registered for a proof of registration without an ID card. After inputting for a long time, I found out that the order must be swiped by a physical ID card. Then I was told that I must swipe my ID card, otherwise the order would be cancelled or I would have to pay the difference again. This was something I couldn't understand. I've stayed in so many hotels and this was the first time I heard that I must swipe my physical ID card. Why didn't they tell me when I saw the order just now? After I registered, it took some time to check in, and finally I was told that I must swipe my ID card. That's fine, so I cancelled it myself. During this period, I was not told the difference between the agent and the mini program. Then after going up to the room, the first room was very, very smelly. I called the front desk to change the room. The front desk directly said that it was OK to change the room, but I had to go to the front desk to get the card in person. No one was available to send the card upstairs. After waiting for 7 minutes, a lady came up and said that I could take her to see the room and change it if I was not satisfied. However, I clearly brought the master card to open the room, and they were reluctant to make a new room card and brought it up. Then after looking at the room, there was a strong odor again. They explained that it was vinegar and vinegar must be added for cleaning. Then there was really no choice but to stay in this room. After deciding to take the room, the lady pulled out the master card and said that the room card would be sent up. I waited for another 5 minutes before it was sent up. After it was sent up, I found that the room card was made for the wrong room again, so I was very dissatisfied with this stay.