Homewood Suites by Hilton Houston NW at Beltway 8

First, the lobby was very clean. The staff was very helpful and friendly, my room was clean and smells fresh. Honestly the overall experience is 10/10

The property is very nice the rooms are also excellent they have everything you need. The pool area has a grill and the outside property is clean. There are no random walkers and the parking area overnight is or what I feel is safe for you. 5 stars from me and my children!!!!!!! Will always stay here when coming down to Houston. The rooms have a nice dishwasher, refrigerator and a two burner stove! The room was clean beds, bathroom clean do you hear me!!!!!!!! Staff is excellent and super helpful! Stay here tell everyone you know to stay here eating places, shopping within 10 minutes. Walmart 13 minutes along all the eating places. Thank for the most enjoyable stay that we have ever had!!! Impressed I must say!

I was denied a pre-paid room even i arrived because they were "over sold"? I pre-paid? I'm 40 years of travel, not one time has this ever happened to me. I think it's shameful that a hotel would take a higher walk in fare over a paid on advance room, and demonstrated their total lack of customer loyalty and support over just a few $$ of short term gain. Not only will i never stay there again, but i will cancel my loyalty number after l lodging a "poor business practice" company with the parent organization. It was midnight and i was hunting for a hotel... After pre-paying for this stay. Unthinkable. Over just a few dollars gain in room charge? Wow. Best advice, avoid this place like the plague. Funny thing is, the hotel i found was better...(More comfortable, better need) And cheaper! So ultimately, Homewood Suites lost.

My room was not ready until after 6pm, I was lucky I had other people with rooms so I had non pool place to hang out. The pool area with fire pit and BBQ are great. But there were never any towels available. Water in the room would sporadically not be available. House keeping is every other day but they never did anything but empty the 1 garbage so I ran out of toilet paper and had to take it from one of the public ones since there was no front desk after waiting 5 mins. The staff themselves friendly. It's just the hotel couldn't keep up with the amount of desk.

We booked a two room/divided suite here for three people. Upon arrival they overbooked due to an "event" and put us in a smaller unit. Upon checkout they said we cannot adjust the pricepoint downward because we booked through a 'third party'. "It's not our problem." Really???

Yes we had a Awesome stay very clean very professional. We loved our stay.

Loved the syaff and rooms. Very clean and spacy rooms. The staff were friendly. Especially the security, took time to let us park in a better area where they can keep watch. The staff made us feel welcomed. This is my second time staying here and loved it.