Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.2
Amenities8.9
Service9.3
Cleanliness9.2
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Shower difficult to use(38)
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Negative reviews(77)
203559****
Elegant Queen Room
Date of stay: Nov 2025
Family
8 reviews
10/10
Outstanding
Posted on Dec 14, 2025
Room
Cleanliness: Very clean, excellent hygiene.
Environment: There's fruit and flower tea available on the first floor, and in December, for Christmas, there was a beautiful Christmas tree. It's about a 10-15 minute walk to Central Street, and less than a 10-minute walk to Saint Sophia Cathedral.
The hotel staff were also very enthusiastic and helpful.
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Response from Property: 尊敬的客人,特別感謝您的詳細分享!看到您滿意我們乾淨的房間衞生、一樓的花果茶水,還有聖誕月的漂亮聖誕樹,我們特別開心。步行 10 幾分鐘到中央大街、不到 10 分鐘到索菲亞教堂的便利位置,能讓您的旅途更省心,也感謝您對工作人員熱心服務的認可。我們會繼續保持這份用心,期待您下次光臨!
M248125****
Elegant 2-bed Room
Date of stay: Nov 2025
Travelling with friends
5 reviews
10/10
Outstanding
Posted on Dec 12, 2025
The room was quite clean, offered great value for money, and was conveniently located near the subway station.
Original TextTranslated by Google
Response from Property: 尊敬的客人,特別感謝您的認可!很高興我們乾淨的房間、實惠的性價比,還有臨近地鐵的便捷,能為您的旅途省心省力。我們會繼續保持品質,歡迎您常來!
M304784****
Premium Queen Room
Date of stay: Nov 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Dec 12, 2025
Great location, close to the morning market, Saint Sophia Cathedral, and the train station. The room was clean and tidy. The heating was excellent, very warm, and you could also use the AC if it got too hot, making for a comfortable stay. Highly recommended! ✔️
Original TextTranslated by Google
Response from Property: 尊敬的客人,特別感謝您的認可和推薦!很高興我們便利的位置能讓您輕鬆打卡早市、索菲亞教堂和車站,乾淨的客房加上可調節的冷暖體驗,也給您帶來了舒適的入住感受。我們會繼續保持這份用心,歡迎您常來!
M25740****
Holiday Family Friendly Children's Room
Date of stay: Nov 2025
Family
1 reviews
10/10
Outstanding
Posted on Dec 7, 2025
The hotel boasts a convenient location, within walking distance to Saint Sophia Cathedral, Central Street, Daoli Vegetable Market, and the morning market. Harbin Railway Station is also very close, and Metro Line 2 is just around the corner. The room was clean and bright, with relatively new facilities and warm, attentive service. The actual stay perfectly matched the pictures, making it highly recommended.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your detailed review and recommendation! We are delighted that the hotel is within walking distance of St. Sophia Cathedral, Central Street, Daoli Market and the morning market, and its convenient location near Harbin Railway Station and Metro Line 2 will save you a lot of time. We also appreciate your satisfaction with our clean and bright rooms, modern facilities, and warm and attentive service. We insist on presenting the hotel as pictured to ensure every guest has the same experience as the photos. We will continue to maintain our high standards and welcome you to stay with us again!
M270970****
Guestroom (Double Bed) (Desk)
Date of stay: Nov 2025
Family
12 reviews
10/10
Outstanding
Posted on Dec 12, 2025
I stayed at the Ocean Hotel for a week, and the environment and hygiene were both excellent. The location is incredibly convenient, with plenty of dining, entertainment, and shopping options within a three-kilometer radius. It's a short walk to Central Street and Saint Sophia Cathedral, and Harbin Railway Station is only about a 10-minute walk away. The hotel service was also very thoughtful, and the housekeeping staff were attentive. I'll definitely stay here again next time.
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6/9
Response from Property: 尊敬的客人,特別感謝您在大洋賓館住了一週後的詳細好評!很高興我們整潔的環境衞生、三公里內吃喝玩樂全覆蓋的便利位置,還有周到的酒店及客房服務,能給您帶來舒心的入住體驗。步行可達中央大街、索菲亞教堂和哈站的優勢,就是想讓您的旅途更省心。我們已經把您的肯定分享給客房大姐啦,期待您下次光臨!
Anonymous User
Premium 2-bed Room
Date of stay: Nov 2025
Solo traveller
3 reviews
10/10
Outstanding
Posted on Dec 6, 2025
Had a great stay here! The service and cleanliness were both excellent, and the location made it very convenient for getting around.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your recognition! We are delighted that our attentive service, clean environment, and convenient transportation provided you with such a wonderful stay. We will continue to maintain this quality and welcome you to visit us again!
_WeChat291516****
Elegant Queen Room
Date of stay: Nov 2025
Couple
1 reviews
10/10
Outstanding
Posted on Dec 13, 2025
Clean and tidy, well-equipped, beautiful environment, excellent service.
Original TextTranslated by Google
Response from Property: 尊敬的客人,特別感謝您的高度肯定!很高興我們整潔的房間、齊全的設施、優美的環境和到位的服務,能給您帶來舒心的入住體驗。我們會把這份認可傳遞給每一位員工,繼續保持高標準,歡迎您常來!
M509180****
Guestroom (Double Bed) (Desk)
Date of stay: Nov 2025
Family
25 reviews
10/10
Outstanding
Posted on Dec 8, 2025
Great service and clean rooms, definitely recommended.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your recognition and recommendation! We are delighted that our excellent service and cleanliness satisfied you. We will continue to maintain high standards and treat every guest with care. We welcome you to visit us often.
M504383****
Guestroom (Double Bed) (Desk)
Date of stay: Jul 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Aug 20, 2025
The young lady at the front desk was incredibly warm and welcoming; she even gave me earplugs when I checked out. I'll definitely stay here again next time! The hotel is very close to Central Street and Saint Sophia Cathedral, both within walking distance, and it's also conveniently located near Harbin Railway Station.
Original TextTranslated by Google
Response from Property: [❤ Recommended] Dear guest, thank you very much for your warm review! We were deeply touched to hear you mention the friendly service from the front desk staff and the complimentary earplugs – adding thoughtful details to your stay is exactly what our team strives for. We're also delighted that you appreciated our hotel's location, within walking distance of Central Street and St. Sophia Cathedral, and close to Harbin Railway Station, saving you time. We've passed your positive feedback on to our front desk staff, and we hope you'll choose us again on your next visit to Harbin and continue to enjoy a convenient and comfortable stay!
Guanlian
Premium Queen Room
Date of stay: Jul 2025
Family
27 reviews
10/10
Outstanding
Posted on Aug 11, 2025
Definitely five stars for Ocean Hotel!
I was transiting through Harbin on my way to Yichun and booked this hotel in advance for just over 200 RMB a night.
Location: Fantastic! It's a short walk to Central Street, and St. Sophia Cathedral is also easily accessible on foot. If you're feeling lazy, just grab a shared bike – you'll be there in no time. Plus, a pleasant stroll further down the road will take you to Zhaolin Park and the Songhua River.
Dining: Plenty of great options for breakfast and lunch nearby. There's the highly-rated Dingxiang Town, and you'll find breakfast eateries right across the street.
Transportation: Conveniently close to the subway station.
The room wasn't massive, but it was perfectly adequate for a hotel in downtown Harbin, and spotlessly clean.
My stay was going great until an elderly couple checked into the room next door. They were on a very loud phone call for over an hour, still going strong past 10 PM. I had to call the front desk, but it didn't seem to help much. Finally, I asked if I could switch rooms, and to my surprise, they promptly moved me to another one.
This was such a pleasant surprise! My previous experience, two years ago at the Huifeng Galaxy Hotel in Shihezi, Xinjiang, was a nightmare (I booked online, got assigned a room right next to the central air conditioning, which was incredibly noisy – impossible to sleep. They refused to change my room or offer a refund, and even calling the police yielded no solution; I ended up having to abandon the room without resolution).
So, the fact that they promptly changed our room in Harbin really boosted my impression of the city. What's more, I noticed how clean and well-maintained the city is – no litter along the Songhua River, and I even saw traffic police diligently issuing parking tickets for illegally parked cars.
All these observations during my trip significantly enhanced my overall impression of Harbin – the high civic quality, the excellent cleanliness, and the well-maintained environment. I'll definitely be back!
Original TextTranslated by Google
Response from Property: [❤ Recommended] Dear guest, thank you very much for your five-star review of the Ocean Hotel and for your thoughtful and thoughtful sharing! Every word is inspiring and shows us clearly how our efforts are truly appreciated by our guests. From the convenient location near Central Avenue and St. Sophia Cathedral, to the nearby dining options like Lilac Town and breakfast shops, to the cleanliness of the rooms, we strive to provide guests with a worry-free experience, and we are truly delighted that you have recognized this. Regarding the noise from the neighboring room you mentioned, we would like to first apologize for this unpleasant incident. A quiet and comfortable stay is fundamental, and we were negligent in not immediately resolving this situation. However, we are also pleased to see that our front desk staff promptly changed your room and ultimately satisfied you. This embodies our reiterated principle of "guest needs first" in our service. We will also strengthen our gentle reminders to guests to minimize such disturbances and ensure that every guest can rest assured. We're particularly touched that this experience has deepened your fondness for Harbin, and I agree with your words about the city's cleanliness and the friendliness of its residents. As a hotel rooted in this city, we feel privileged to be able to offer such a warm and welcoming experience to guests from afar. The cleanliness of the Songhua River and the conscientiousness of the traffic police you mentioned echo our core values of excellent guest service: to ensure that every guest feels secure and comfortable. Thank you again for your positive feedback and recommendation, and even more so for sharing this experience. The entire Ocean Hotel staff looks forward to welcoming you back to Harbin and our hotel. We will strive to do our best to make your trip even smoother and more enjoyable!
cikpuan hana
Elegant Queen Room
Date of stay: Jan 2025
Family
15 reviews
8.5/10
Very good
Posted on Feb 20, 2025
Book 3 room. Ask for same floor due have kid but not get it. Limited english communication. Small room without window. Got Crocroaches
Response from Property: Dear guest, we feel extremely guilty after reading your evaluation. We are very sorry that we were unable to meet your special request to have all three rooms on the same floor. This was a mistake in our coordination. Regarding the issue of limited English communication, we will immediately strengthen employee language training and improve communication skills to ensure that we can provide smooth communication services to international friends in the future. The room is small and has no windows. We apologize for the poor living experience you have experienced. We will mark the room type information more clearly to help guests understand it in advance and make more appropriate choices. Regarding the cockroach problem, we have arranged a professional disinfection team to conduct a comprehensive inspection and cleaning, strengthen the hygiene management of guest rooms, and prevent such incidents from happening again. To show our sincerity, if you have travel plans in the future and choose our hotel again, we will provide you with room upgrade services. I sincerely hope to make up for this regret and win your trust again.
Sunny Png
Elegant 2-bed Room
Date of stay: Dec 2024
Solo traveller
26 reviews
8.0/10
Very good
Posted on Jan 3, 2025
Helpful and friendly front staff and surprised to receive a welcome gift and check out a gift it is also small though that counts to the customer.
Response from Property: Dear customer, thank you so much for your kind words! We're thrilled to hear that our front staff left a positive impression on you. We always strive to make every customer feel welcome and valued, and it's wonderful to know that our efforts are appreciated. We're glad you enjoyed the welcome gift and checkout gift. While they may be small, we believe it's the little things that count. Your feedback is important to us, and we'll continue to focus on providing great service and meaningful surprises for our customers. Thank you again for choosing us. We look forward to serving you again soon!
wong ch
Premier Twin Room
Date of stay: Nov 2024
Family
1 reviews
9.5/10
Amazing
Posted on Jan 3, 2025
In general accommodation and the hotel service are good. Friendly and helpful, want to thank Ms Wang for her help and small tokens from hotel management.
Food from restaurant next door is good!
I only have a small problem with the shower drain in my room (218) that needs to be fixed. Hopefully this will be corrected. Check for improvements next time.
总的来说,住宿和酒店服务都很好。感谢王女士的帮助和酒店的小礼物。隔壁餐厅的食物很好!
我房间 (218)里的淋浴排水管只有一个小问题需要修理。希望这会得到纠正。下次检查改进
Response from Property: [❤Good service]Dear guest: Hello! Thank you very much for your detailed and thoughtful review. We are all very encouraged to know that your overall stay experience was great. Especially Ms. Wang, your praise will make her happy for a long time. She always adheres to the original intention of helping guests solve their problems. It is her honor to be able to help you. We are also proud to have such colleagues. The restaurant next door mentioned by you is indeed a carefully selected partner that can meet the diverse needs of everyone's taste buds. We are glad that you also like it. As for the problem of the shower drain pipe in room 218, we have arranged a professional repairman to inspect it immediately and will repeatedly check it in the future to ensure that similar problems do not occur again. We will definitely provide you with a perfect living environment. Your attention and feedback are our greatest motivation for progress. We cherish every suggestion you make, and we look forward to your next stay to witness our growth and changes. Thank you again, and wish you a happy life!
Weekend Inspirer
Elegant 2-bed Room
Date of stay: Nov 2024
Travelling with friends
19 reviews
10/10
Outstanding
Posted on Dec 9, 2024
Good location, near Jongyang Street. Staff is very nice, give me some hotpad to warm.
Response from Property: 【❤Good location】Dear guests, thank you very much for your high evaluation of our location and staff service! It is our honor to provide you with a comfortable experience in a convenient place close to Central Street. Our staff always maintains a warm and friendly attitude, and the heating pad you mentioned is just a small reflection of our attentive service. We look forward to your visit again, and we will continue to create a warm journey for you!
Livingmybest8th
Elegant Queen Room
Date of stay: Nov 2024
Solo traveller
10 reviews
10/10
Outstanding
Posted on Dec 22, 2024
Comfortable room and going to St Sophia less than 10 minutes by walking.
Response from Property: 【❤Recommendation】Dear guest, thank you very much for your high evaluation of the convenience of our room location! We are sincerely happy that you can reach Hagia Sophia in less than 10 minutes' walk and experience its unique charm in person. We look forward to your next visit. We will continue to provide you with a high-quality accommodation experience and make every trip full of good memories!