Reviews for Hanoi Hotels

West Lake 254D Hotel & Residence
4.2/543 Reviews
The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.
Muse Hanoi Luxury Apartment - d'Eldorado
4.2/51 Reviews
The room is very big, very satisfied.
VNAHOMES Serviced Apartment
4.7/528 Reviews
VNAHomes Apart Hotel is amazing. I stayed for a week in a brand new beautiful king room. The Shower was incredible and there was a cloth s washing machine in the apartment. The price was very reasonable. The neighborhood is quiet, which I like. The entire staff, including William, were all so helpful to me on my stay. I highly recommend VNAHOMES ApartHotel to everyone.
Crescendo Studio & Cafe
4/517 Reviews
I have used WhatsApp to contact the B&B in China. The B&B owner told me that check-in requires a phone call. The cafe on the first floor is not open, so I am not sure if there is someone available to check in directly on site. The most satisfying thing about the B&B is that there is a washing machine and dryer. I also like the style of the washing machine and decoration, but I feel that the B&B is very casual in terms of cleaning. You can see hairs left by others everywhere, and the quilt cover is very wrinkled. In addition, there is garbage left by the previous tenant under the sink. The hair dryer is used The old hotel wall-mounted type, where you have to press the power button all the time, but it's not fixed, which is very confusing.
Parosand Hanoi Hotel & Apartment
4.3/5138 Reviews
We moved to this hotel after a less than great night at a nearby hotel. The location is ideal if you want to be near the lake or have business with an embassy. The lake is a 30 second walk, the embassies 10 minutes or so. There is a large grocery story (VinMart) a short walk away. The room has a large sitting area, work desk, full kitchen with a household-size refrigerator/freezer, and the bed is very comfortable as are the pillows. The bed area can be sectioned off by closing a floor-to-ceiling curtain between it and the lounge area -- convenient when your travel companion wants to get up early to work (and turn on all the lights). The bathroom includes a full-size tub and a Japanese toilet (i.e., heated seat and built in bidet with multiple options). We were there in the midst of the pandemic so occupancy was low. Rather than a breakfast buffet they provided us with a menu that included a very large selection of items ranging from Western standards to Vietnamese standards. You won't go hungry from lack of options. Evenings in the rooftop restaurant includes groups of local youth taking selfies of themselves in the 'fancy' surroundings. Worth an evening drink for the beautiful lake view as well as the people watching. Staff were great, food was very good and prices in the mini bar were entirely reasonable. Coffee, tea, drinking water and a FULL breakfast are included. If this location fits your needs when visiting Hanoi, I cannot recommend it more highly.
Em am Homestay - West Lake
0/50 Reviews
We arrived in Hanoi at one o 'clock in the middle of the night and then got off the bus and got there again. To be honest, it was a bit hard to find at night. Speaking of the boss, his English is very good, my English is not good, but the boss is very clear, I can communicate a little bit. I give 10 [%] accommodation! Very satisfied. The room is big, the floor is high and there is a balcony. Just a little bit of road, sleep a sleep to walk, otherwise really want to live a few more days, the boss family is also very good, anyway is very good very good! Thank him, thank the family! 謝謝!

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Hanoi 4 star Hotel Guide

Introduction to Hanoi

Hanoi, the capital city of Vietnam, is a fascinating blend of East and West, combining traditional Sino-Vietnamese motifs with French flair. It is known for its centuries-old architecture and a rich culture with Southeast Asian, Chinese, and French influences.

Tips for Travelling to Hanoi

Noi Bai International Airport serves Hanoi and is the largest airport in the country. It's about 45 minutes from the city center. Once in the city, you can navigate using taxis, motorbike taxis, public buses, or by hiring a bicycle or a scooter.

Vietnam’s official currency is the Vietnamese dong (VND), but credit cards are commonly accepted in hotels and restaurants. The Vietnamese language prevails, though English is widely spoken in tourist areas and hotels.

Visa policies vary depending on your nationality, and some travelers may be eligible for visa exemptions for stays less than 15 days. Always check these details before traveling.

Popular Attractions in Hanoi

The Old Quarter is Hanoi's historic heart and commercial hub, showcasing its rich history with well-preserved colonial buildings, ancient pagodas, and vibrant markets.

Visit the Ho Chi Minh Mausoleum, the Presidential Palace, and the Ho Chi Minh Museum to delve into Vietnam's past. Don't miss the Temple of Literature, Vietnam's first national university with its stunning architecture.

Weather, Best Time to Visit, and What to Wear

Hanoi experiences a warm humid subtropical climate with plenty of rainfall. The best times to visit are spring (February-April) and autumn (October-December) when temperatures are milder. Summer can be hot and humid, while winter is cool and dry. Depending on the season, pack suitable clothing for your comfort.

Choosing Your Ideal Hotel in Hanoi

For a luxury stay near attractions, consider the Sofitel Legend Metropole Hanoi, a grand colonial building in the French Quarter. Budget travelers might find the Hanoi Serene Centre Hotel & Spa or the Hanoi Brilliant Hotel and Spa appealing for their great locations and affordability.

The Oriental Jade Hotel provides an excellent blend of comfort and style, making it an Instagram-friendly choice with its rooftop swimming pool offering views of the Hoan Kiem Lake.

Why Plan Your Hanoi Trip with Trip.com

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Booking with Trip.com is not just about convenience and reliability, but also rewarding. With every booking, you earn Trip Coins that can be redeemed for discounts on future bookings. Start planning your Hanoi adventure with Trip.com today!

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