Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.4
Amenities8.1
Service8.7
Cleanliness8.6
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All reviews(303)
Positive reviews(284)
Reviews with photos/video(34)
Delicious breakfast(29)
Awesome stay(22)
Perfect for business trips(20)
Large rooms(11)
Friendly front desk staff(7)
Clean pool(6)
Great swimming pool(6)
Located in the city centre(5)
Negative reviews(19)
Jack HZQ
Deluxe Double Room With Window
Date of stay: Mar 2026
Business traveller
83 reviews
8.5/10
Very good
Posted on Apr 22, 2026
The room was clean and tidy, with complete facilities. The staff were very enthusiastic, and the check-in experience was comfortable. I recommend staying at this hotel. The front desk service was warm and attentive, and the room was clean and hygienic.
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Response from Property: ear Valued Guest,Thank you so much for your wonderful review and recommendation. We are delighted to hear that you enjoyed your stay at Bao Son International Hotel and appreciated the clean room, complete facilities, and the enthusiastic service from our team.Your kind words are truly encouraging to us. We are very happy to know that you had a comfortable experience during your stay. We sincerely hope to welcome you back again soon and have the opportunity to provide you with another perfect stay — hopefully worthy of a 10/10 rating next time.Best regards,Bao Son International Hotel
Guest User
Superior Double Room With City View
Date of stay: Jun 2026
Business traveller
1 reviews
9.5/10
Amazing
Posted on Jul 20, 2026
It was great experiance. Hotel was clean and every hotel person was kind enough. I will always stay.
Guest User
Deluxe Twin Room With Window
Date of stay: May 2026
Business traveller
23 reviews
10/10
Outstanding
Posted on Jun 25, 2026
I had a very satisfying experience staying at this hotel. The space was clean, the rooms were comfortable, the location was convenient, and the service was very professional. Minh Phuong and Huong Ly at the front desk were incredibly helpful and friendly during my stay. I will definitely return when I have the chance.
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Guest User
Superior Double Room With City View
Date of stay: May 2026
Business traveller
4 reviews
10/10
Outstanding
Posted on Jun 17, 2026
Would highly recommend to anyone that’s looking for great deal to catch in the very heart of Hanoi. The hotel itself is just a fee miles away from the hustle and bustle of the old quarter. Service was top notch. Everyone was super helpful. I was surprised to find such high level of service for the amount that I paid. Make sure you don’t miss their tasty breakfast too!
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and recommendation.We are delighted to hear that you enjoyed your stay at Bao Son International Hotel and found our hotel to be a great value while exploring Hanoi. It is especially rewarding to know that our convenient location, attentive service, and delicious breakfast exceeded your expectations.Your kind words about our team mean a great deal to us. We are proud to know that our staff's dedication and hospitality helped make your stay memorable. Providing excellent service and great value for our guests is always our goal.Thank you once again for your support and recommendation. We truly appreciate it and look forward to welcoming you back on your next visit to Hanoi.Best regards,Bao Son International Hotel Team
Guest User
Superior Twin Room With City View
Date of stay: Apr 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on May 30, 2026
The ANH team member was incredibly thoughtful, providing excellent service with a constant smile. His English was fantastic, and he even helped us with a late check-out. Our stay was perfect!
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Response from Property: Dear Valued Guest,Thank you very much for your perfect review and for sharing your experience at Bao Son International Hotel.We are thrilled to hear that you had a perfect stay with us. Your kind words about Anh mean a great deal to our team. We are delighted to know that his thoughtful service, warm smile, strong English communication skills, and assistance with your late check-out helped make your stay even more enjoyable.We will be sure to pass along your compliments to Anh, who will be encouraged to know that he made such a positive impact on your visit.Thank you once again for your wonderful feedback and support. It was our pleasure to host you, and we look forward to welcoming you back to Bao Son International Hotel on your next trip to Hanoi.Best regards,Bao Son International Hotel Team
Katerina 星星
Superior Double Room With City View
Date of stay: Apr 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on May 24, 2026
A lovely stay for a business trip! The rooms are clean, the breakfast is delicious and the receptionist are very polite! Special thanks to Ai (or Ahn) who catered to all our needs and provided great service🤗
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and for choosing Bao Son International Hotel for your business trip.We are delighted to hear that you enjoyed your stay, especially the clean rooms, delicious breakfast, and the polite service from our reception team. Your special compliments to our receptionist Anh are truly appreciated. We are very happy to know that he was able to assist you well and contribute to a pleasant experience during your stay. Your kind words will certainly be shared with him as encouragement.It was our pleasure to host you, and we sincerely hope to welcome you back again soon. We also hope to have the opportunity to provide an even more memorable stay and earn a perfect 10/10 rating from you next time.Best regards,Bao Son International Hotel
Huaerbuhuiluo
Superior Double Room With City View
Date of stay: Apr 2026
Business traveller
28 reviews
4.5/10
Posted on Jun 19, 2026
This hotel is quite old. There's a noticeable smell. I probably won't consider it again for my next stay.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are sorry to learn that your stay did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the odor you experienced during your stay. Please be assured that we have shared your comments with the relevant departments for immediate inspection and corrective action.While our hotel has been serving guests for many years, we continuously work to maintain and improve our facilities to provide a comfortable experience for all visitors. Feedback such as yours is invaluable in helping us identify areas where we can do better.We regret that we were unable to leave a more positive impression on this occasion. We hope you may consider giving us another opportunity in the future so that we can provide you with a much more enjoyable stay.Best regards,Bao Son International Hotel Team
Guest User
Superior Twin Room With City View
Date of stay: Apr 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on May 4, 2026
Anh, the young smiley reception was friendly and helpful. He presented us a A4 list of places to visit and eat at Old Quarter in Hanoi, prepared by himself for our reference. Indeed, they prove to be accurate and true to his recommendations.
While on the way to the airport, he texted me to inform that we had left a mobile phone in the room where we stayed for 4 nights. Honesty to be praised and was much appreciated though it was not our phone.
The only complaint we have is the unpleasant smell at the hotel main reception area when entering from the outside. Certain Lingering smell in room itself can be ridden off by letting fresh air in in the daytime through the window opening.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your stay at Bao Son International Hotel.We are especially delighted to hear your kind words about our receptionist, Anh. It is wonderful to know that his recommendations helped make your visit to Hanoi more enjoyable and memorable. We are also grateful for your recognition of his honesty and attentiveness regarding the mobile phone left behind. Your compliments will certainly be shared with him as encouragement for his excellent service.At the same time, we sincerely apologize for the unpleasant smell you experienced in the reception area and the lingering odor in the room. Please rest assured that we take your comments seriously and will work with the relevant departments to improve ventilation and overall guest comfort.Thank you once again for your valuable feedback. We truly hope to welcome you back in the future and provide you with an even better experience worthy of a perfect 10/10 stay.Best regards,Bao Son International Hotel
Benny Lam–
Superior Twin Room With City View
Date of stay: Mar 2026
Travelling with friends
14 reviews
10/10
Outstanding
Posted on Apr 7, 2026
We stay here for 4 nights and we enjoy it. The staffs are nice, kind and helpful. Highly recommend this hotel.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback and for choosing to stay with us for 4 nights. We are truly delighted to know that you had an enjoyable experience at Bao Son International Hotel.It is especially rewarding to hear your kind words about our staff. Your recognition is a great encouragement for our team to continue delivering warm and attentive service.Thank you as well for your recommendation. We sincerely look forward to welcoming you back in the near future.Warm regards,Bao Son International Hotel
S123456
Superior Double Room With City View
Date of stay: Feb 2026
Couple
6 reviews
10/10
Outstanding
Posted on Mar 20, 2026
This hotel is on good location. Staff was so kind and helpful. Every morning breakfast was delicious with so many options.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback and for giving us a perfect rating. We are truly delighted to know that you enjoyed our convenient location, the friendliness and helpfulness of our staff, as well as the variety and quality of our breakfast.Your kind words are a great encouragement for our team to continue delivering excellent service.We sincerely look forward to welcoming you back in the near future.Warm regards,Bao Son International Hotel
AzraelNicky
Superior Twin Room With City View
Date of stay: Mar 2026
Business traveller
16 reviews
8.0/10
Very good
Posted on May 26, 2026
Business trip stay for a week. The room is general clean and comfortable to stay with.
Response from Property: Dear AzraelNicky,Thank you for choosing Bao Son International Hotel for your business trip and for sharing your feedback with us.We are pleased to know that you found your room clean, comfortable, and suitable for your stay. Your positive comments are truly appreciated and serve as motivation for our team to continue delivering quality service.While we are grateful for your rating, we are always striving to improve every aspect of our guests' experience. We hope to have the pleasure of welcoming you back in the near future and providing an even better stay that will deserve a perfect 10/10 from you.Thank you once again for your support, and we look forward to seeing you again soon.Best regards,Bao Son International Hotel Team
Guest User
Deluxe Double Room With Window
Date of stay: Feb 2026
Business traveller
1 reviews
8.0/10
Very good
Posted on Mar 16, 2026
It was a very convenient location, very clear and spacious. Easy to communicate staff.
Response from Property: Dear Valued Guest,Thank you for your kind feedback. We are delighted to know that you found our location convenient, the room clean and spacious, and that communication with our staff was easy and comfortable.Your satisfaction is our greatest motivation, and we will continue striving to enhance our services, with the hope of earning a perfect 10/10 from you on your next visit.We look forward to welcoming you back soon.Warm regards,Bao Son International Hotel
Guest User
Superior Double Room With City View
Date of stay: May 2026
Business traveller
24 reviews
10/10
Outstanding
Posted on Jun 9, 2026
The room was clean and the price was reasonable.
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Response from Property: Dear Valued Guest,Thank you for your wonderful review and for choosing Bao Son International Hotel.We are delighted to know that you found your room clean and comfortable, and that our pricing offered good value for your stay. Providing a pleasant experience at a reasonable price is always one of our priorities.Your positive feedback is greatly appreciated and serves as encouragement for our team to continue delivering the best possible service.We look forward to welcoming you back to Bao Son International Hotel on your next visit to Hanoi.Best regards,Bao Son International Hotel Team
Guest User
Superior Double Room With City View
Date of stay: May 2026
Solo traveller
12 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Quite good! Very convenient and beautiful.
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Krys Tien
Superior Double Room With City View
Date of stay: Nov 2025
Solo traveller
127 reviews
8.0/10
Very good
Posted on Feb 8, 2026
Comfortable and well-kept hotel with friendly service and a convenient location.
Response from Property: Dear Krys Tien,Thank you for your kind feedback. We are delighted to know that you found our hotel comfortable, well-maintained, and appreciated our friendly service as well as the convenient location.Your satisfaction is our greatest motivation, and we will continue striving to enhance our services, with the hope of earning a perfect 10/10 from you on your next visit.We look forward to welcoming you back soon.Warm regards,Bao Son International Hotel