Mercure Hanoi la Gare Reviews

Response from Property: Dear Guest, Thank you for sharing such a wonderful stay. We are delighted to know that you were satisfied with the overall quality, cleanliness, and quiet and comfortable environment of the hotel, and we are honored that you felt we provided excellent value for money. Your affirmation is the greatest encouragement to the team. We look forward to welcoming you again on your next visit to Hanoi. Sincerely, Ms. Nga Vo, Front Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback on your stay at the hotel. We are delighted that you were satisfied with the cleanliness and size of your room. We also acknowledge your concern about the minor inconvenience caused by the hotel being located on a one-way street and appreciate your understanding. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Desk Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your experience with us. We are delighted to hear that your first stay at our hotel was enjoyable and that our team made a positive impression from the moment you arrived. It is wonderful to know that you appreciated the room upgrade, the fruit platter, and the cleanliness and facilities of the room.We are also glad that our convenient location contributed to a pleasant stay. Your kind words about our friendly staff truly mean a lot to us.We look forward to welcoming you back on your next trip to Hanoi.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear SKRISH,Thank you for your kind review. We are very happy that we could accommodate your requests for a king-sized bed and a specific room location. Our team always strives to make our guests' stays as comfortable and personalized as possible.We look forward to welcoming you back for another great stay!Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: 親愛的 DavidTao619，非常感謝您分享寶貴的入住體驗。很高興得知您對我們的服務感到滿意，也喜歡酒店周邊便利的位置以及附近的米其林推薦餐廳。您的肯定對我們是莫大的鼓勵，我們期待未來再次歡迎您的到來。此致，敬礼Nga Vo 女士前厅部经理

Response from Property: Dear Weeven Lim,Thank you for highlighting our strategic location. We noticed your note about a convenience store and wanted to let you know for your next trip that one is situated just a short walk from our entrance. Please feel free to ask our Front Desk team for more details whenever you return. We hope to have the pleasure of hosting you again in the near future.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are truly sorry to hear that your experience did not fully meet your expectations, particularly in regard to the bed comfort, room condition, air conditioning, and breakfast quality. Please accept our sincere apologies for these inconveniences. Your comments have been shared with the relevant departments for immediate review and corrective action.At Mercure Hanoi La Gare, we constantly strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short during your visit. We appreciate your honest feedback as it helps us improve.We hope to have another opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Han the Hunter,Thank you for sharing your experience with us.We’re pleased to hear that you found Mercure Hanoi La Gare to be a good value and appreciated our convenient location close to local cafés, restaurants, and major attractions. Your mention of Cong Cà Phê is a great tip for future guests!While our property has a classic charm, we are glad it met your expectations in terms of comfort and condition. We look forward to welcoming you back for another enjoyable stay in Hanoi.Warm regards,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Sophie B., We sincerely thank you for your excellent 10/10 rating and for taking the time to share your experience with us. We are delighted to hear that you found the room comfortable and well-equipped, that you enjoyed our breakfast, as well as the pleasant neighborhood and proximity to the city's main attractions. Your positive feedback is a real source of motivation for our entire team. We also thank you for your helpful comment regarding the rooms located near the elevator. This valuable advice will be taken into account to better guide our future guests and ensure an even more enjoyable stay. We hope to have the pleasure of welcoming you back to the Mercure Hanoi La Gare for a future stay. Sincerely, Nga Vo (Ms.) Reception Manager

Response from Property: Dear Guest, thank you for sharing your experience. We are delighted that you were satisfied with our excellent location. We look forward to your next visit. Sincerely, Ms. Nga Vo, Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your kind feedback.We are honored to be your preferred hotel whenever you visit Hanoi. It is wonderful to hear that everything met your expectations, and we truly appreciate your continued trust in our services.We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit.Sincerely,Nga Vo (Ms.)Front Office Manager