Crown Complex Hanoi Hotel
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Rooms and Guests
1 room, 2 adults, 0 children
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Crown Complex Hanoi Hotel

No. 14 of Top Premium Hotels in Hanoi Capital Region
36 Đ. Lê Đức Thọ, Street, Quan Nam Tu Liem, Hanoi, VietnamShow on Map
With a stay at Hyatt Regency West Hanoi in Hanoi (Mỹ Đình), you'll be within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. This luxury hotel is 2.7 mi (4.3 km) from Hanoi Museum and 3.1 mi (4.9 km) from Vietnam National Convention Center.Show More
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hotel overview picture
Last booked 2 hrs ago
4.4/5Very Good·Cleanliness: 4.5
Great stay!84% Recommended
All 99 Reviews
Amenities
Golf CourseOutdoor Swimming PoolCasinoSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBarRestaurant
All Amenities
Surroundings
Airport: Noi Bai International Airport
(26.3km)
Train: Hanoi Railway Station
(10.4km)
Train: ga Phúc Yên
(31.1km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe King Room

Deluxe King Room

1 King bed
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
One-Bedroom Residence with Kitchenette

One-Bedroom Residence with Kitchenette

1 Queen bed
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
Room Amenities
Check Availability
Deluxe King Room with Kitchen

Deluxe King Room with Kitchen

1 King bed
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
Room Amenities
Check Availability
Regency Suite 1 King with Club Access
12

Regency Suite 1 King with Club Access

1 King bed
68m² | Floor: 5-22,24
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
Room Amenities
Check Availability
2 Twin Beds
8

2 Twin Beds

2 Single bed
34m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
1 King Bed with Kitchenette
10

1 King Bed with Kitchenette

1 King bed
40m² | Floor: 2-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
Room Amenities
Check Availability
2 Twin Beds Deluxe
8

2 Twin Beds Deluxe

2 Single bed
34m² | Floor: 18-21
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
2-Bedroom Suite with Kitchenette
13

2-Bedroom Suite with Kitchenette

2 King bed
92m² | Floor: 2-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
Room Amenities
Check Availability
1 King Bed
9

1 King Bed

1 King bed
34m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
2 Twin Beds with Club Access
4

2 Twin Beds with Club Access

2 Single bed
34m² | Floor: 22-25
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
1 King Bed with Club Access
6

1 King Bed with Club Access

1 King bed
34m² | Floor: 22-25
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Tea Bag
Room Amenities
Check Availability
Hide Room Types

Guest Reviews(99)

4.4/5
Very Good
Verified Reviews
  • Cleanliness4.5
  • Amenities4.3
  • Location4.3
  • Service4.4
Travelp
November 27, 2023
The hotel has been recently renovated - nice and new. Spa was good
Anonymous User
August 14, 2023
My recent stay at Hyatt Regency west Hanoi left me extremely disappointed and dissatisfied. Despite having had positive experiences with the Hyatt brand in the past, this particular stay was marred by significant issues that I believe need to be addressed. From the very start, our experience was tarnished. We encountered a cockroach in the reception area on the first day, and while we hesitated to complain, we assumed the issue would be addressed promptly. The front double doors were open on numerous occasions too on the residency side which probably contributed to the ongoing pest problems. Unfortunately, this proved to be a recurring problem throughout our stay. We discovered cockroaches in our room on multiple occasions. The staff's response was disheartening. We were told that we should accept the presence of cockroaches due to the tropical season in Vietnam. Despite being promised "pest control" and room fumigation, these measures were never carried out as claimed. It appeared that bug spray was used instead, and even worse, we witnessed a cleaner handling a dead cockroach with their bare hands. This lack of attention to hygiene and cleanliness raised serious concerns. Furthermore, the cleanliness of the room was subpar. The mop used by the cleaning staff seemed to be a dirty cloth on a mop head, emitting an unpleasant stale odor. This only added to our discomfort during the stay. While the staff attempted to appease us with an upgrade and offers of free drinks and canapés, these gestures did not address the root problems. Declining these offers, we communicated our concerns in hopes of a meaningful resolution. Regrettably, it took significant effort on our part to have our concerns escalated and attended to. In the end, a mere 15% reduction in the bill was offered as compensation. While I appreciate this gesture, it does not erase the overall discomfort and dissatisfaction we experienced. In conclusion, my stay at Hyatt Regency west Hanoi was far from satisfactory. The recurring cockroach issue, lack of proper hygiene, and insufficient customer service left a lasting negative impression. I hope this review serves as constructive feedback for the hotel to improve its standards and truly prioritize guest satisfaction. Images also do not look like the ones on the website hence why I have attached them here. All I urge you all to do is just avoid this place.
NYKA JANELLE
January 1, 2024
My boss had a great stay and the hotel was really nice! Will definitely consider booking in this hotel again.
RODERICK
January 11, 2024
It would have been perfect if the location is at the city center. I stayed at their service apartment, the room is big and equip with appliances to do light cooking and also washer.
Global_Travel_Lover
November 27, 2023
Staff are really kind and helpful. However, they forgot about our requests and forgot some dishes during room service so gave them a 4/5. Location is a little far from the “main” area (30min cab ride).
Guest User
November 15, 2023
The receptionist Tracy communicates well and is very attentive to my needs. Ms Hang from the Marketplace is also very attentive. She could remember my beverage preference and food likes after meeting me on the first day. Truly a joy to stay at.
Daniel Maximilian
November 10, 2023
It is a good business hotel on a busy street easy to access many parts of the city. The hotel has two towers, the hotel tower and the residential tower. Make sure in which tower your room is located before you book. If you book via 3rd platforms auch as trip.com the hotel refuses to issue VAT invoice which is used for local companies, not a good service. Other than that the hotel offers a solid breakfast. Recommended for a short stay during a business trip.
Anonymous User
July 31, 2023
Very bad experience. Hotel service is not good, staff are so unprofessional, attitude is rude and impolite. Service responding speed is very low…concierge has recommended a quite disappointing restaurant…seafood there is even stinky….definitely will not recommend friends to stay.
Sebastienjoj
October 9, 2023
Fabulous stay, hotel was nice and the room was huge. Food was great too and I would highly recommend this hotel. Thank you!

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Asian, Continental, Italian, Vegan, Vegetarian
StyleBuffet
AgeFee
Children 17 years old and under
US$10.40 (approx. S$ 13.96) per person
Adult
US$20.79 (approx. S$ 27.90) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2011
  • Number of Rooms: 520
With a stay at Hyatt Regency West Hanoi in Hanoi (Mỹ Đình), you'll be within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. This luxury hotel is 2.7 mi (4.3 km) from Hanoi Museum and 3.1 mi (4.9 km) from Vietnam National Convention Center.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy international cuisine at Market Café, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hanoi? This hotel has 4499 square feet (418 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 520 individually decorated guestrooms, featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Crown Complex Hanoi Hotel?

Prices at Crown Complex Hanoi Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Crown Complex Hanoi Hotel?

The closest airport is Noi Bai International Airport. It is 26.27km from the hotel and approximately a 38minutes journey by taxi.

What are the check-in and check-out times at Crown Complex Hanoi Hotel?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Crown Complex Hanoi Hotel provide airport transfer services?

No, the Crown Complex Hanoi Hotel doesn't provide airport transfer services.

What amenities and services does Crown Complex Hanoi Hotel have?

Crown Complex Hanoi Hotel has the following amenities and services: Outdoor Swimming Pool, Golf Course, Exclusive Beach Area.

Does Crown Complex Hanoi Hotel have a swimming pool?

Yes, Crown Complex Hanoi Hotel has a pool. Pool type: Outdoor Swimming Pool.

Does Crown Complex Hanoi Hotel have fitness amenities?

Yes, Crown Complex Hanoi Hotel has fitness amenities.

Does Crown Complex Hanoi Hotel provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Crown Complex Hanoi Hotel have non-smoking rooms?

Please view the hotel listing for details.

Does Crown Complex Hanoi Hotel provide breakfast?

Yes, Crown Complex Hanoi Hotel provides breakfast.

About This Property

Nearest AirportNoi Bai International Airport
Distance to Airport28.27KM
Nearest Train StationHanoi Railway Station
Distance to Train Station10.39KM
Average Price FromSGD255
Hotel Star Rating5