Horizon Hotel Apartment

The location was good, and the fridge, air conditioning, and shower were fine, but my room was the only one without towels or amenities, and there was no cleaning even though I stayed there for 3 nights.

The Hanoi trip was great, but booking a place here was the worst mistake. My previous stay didn't work out, so I hastily booked it on Trip.com. This is just a slightly better motel among the ones used by locals. I booked a room and checked in, but the cleaning was done roughly, the bed sheets weren't changed at all, and there were hairs here and there. I complained, and the counter staff said they would change them themselves, so I waited, but after struggling for 30 minutes, they couldn't do it and changed the room. I didn't expect kindness or service from a 3-star hotel in Vietnam, but I wish they would pay attention to hygiene. I booked 2 nights, and this was the situation. The young staff member said there was nothing wrong, but she was talking to the owner or someone next to me, and the guest seemed uncomfortable, so she didn't know Vietnamese and started talking behind my back, but I was about to say something, but I just held it in. When I checked out, they asked me to pay 50,000 dong because it was 10 minutes late, so I just paid, and when I saw them give me change from their wallet, I thought I wouldn't come here again. I learned a lesson that I shouldn't make reservations in a hurry in the future.