Keypad Hotel - 24 Hang GA

Keypad Hotel - 24 Hang GA Reviews

Keypad Hotel - 24 Hang GA

24 P. Hàng Gà, Hàng Bồ, Hoàn Kiếm, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Keypad Hotel - 24 Hang GA
Keypad Hotel - 24 Hang GAKeypad Hotel - 24 Hang GAKeypad Hotel - 24 Hang GA
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Keypad Hotel - 24 Hang GA Guest Reviews

4.3/5
Very Good
17 reviews
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(17)
Positive reviews(15)
Reviews with photos/video(1)
Negative reviews(2)
Guest User
Quadruple Room With View
Stayed in Jan 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Feb 3, 2024
Super clean and super comfy bed! Spacious and all the staff are helpful. Will definitely book this again when I go back to Hanoi! Worth every penny!
Erick Firmansyah
Quadruple Room With View
Stayed in Jan 2024
Family
4 reviews
4.7/5
Amazing
Posted on Jan 15, 2024
Spacious room for the 5 of our family, 3 adults 2 children. the receptionis Mint, is really helpfull. hers english is excellent, she also help us to arrange the trip to Sapa. We'll be return to this hotel on our next visit to Hanoi.
Eskimo66
Stayed in Mar 2023
Solo travellers
2 reviews
4.5/5
Great
Posted on Mar 18, 2023
Good location, great service, okay breakfast. However, I stayed on the 4th floor but can smell food (possibly from the hotel’s breakfast preparation) and hear noises (from cleaning of the nearby rooms) since early morning every day.
Response from Property: On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recent trip. As a long-term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon. Lily(ms.)
Linh
Superior Double Room
Stayed in Jun 2023
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Jun 23, 2023
Amazing service with greatly friendly staff. My number one choice to stay in Hanoi.
Response from Property: Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.
light夏日
Deluxe Double Room
Stayed in Dec 2023
Couples
1 reviews
5.0/5
Outstanding
Posted on Jan 8, 2024
The hotel is very good The bathroom, snacks, refrigerator, and air conditioning are all excellent~
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Woshitiancaixian
Superior Double Room
Stayed in Jul 2023
Travel with friends
372 reviews
1.7/5
Posted on Jul 24, 2023
You can’t smoke, and the fine for smoking is about 3,000 Vietnamese dollars, about 100 yuan. People in mainland China are better not to go, it hurts, it makes me sad when I think about it, I can’t understand the curse, and it still hurts
Original TextTranslated by Google
Response from Property: I apologize for your experience. Please note that I have informed you that there are no smoking signs in the rooms. All reservations are non-smoking. You smoke, we had to close the door for 1 day to get rid of the smell. We tried to warn you before moving in, but you violated it on purpose, forcing us to fine you
Mona27
Superior Double Room
Stayed in Jul 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Jul 14, 2023
Good!!!! From the rooms - to the reception and the security guard are all ok and very friendly!!! What I like most is the receptionists, all of you are warmly taking care of guests. Will be back many times!!!
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Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 1, 2024
The staff at KeyPad Hotel were absolutely wonderful! From check-in to check-out, they were attentive, friendly, and went above and beyond to ensure a pleasant stay. Whether I needed assistance with my room or recommendations for local attractions, they were always eager to help with a smile. The service was top-notch and truly made my experience at XYZ Hotel memorable. Highly recommend for their exceptional staff and service!
Guest User
Stayed in Aug 2023
Solo travellers
5.0/5
Outstanding
Posted on Aug 29, 2023
Stayed here upon arriving in Vietnam and a few more days after. My flight arrived early in the morning, car pickup was arranged by hotel and was welcomed by the wonderful staff. I was too early for check in so they offered me some free coffee and juice at the cafeteria which I thought was so sweet but much to my delight, an hour after, I was already allowed to check in coz there was already an available room. ROOM WAS PERFECT! Clean, comfy and modern. Location is 👌 and so many places to eat right around the corner. The lady at the hotel cafeteria is nice and makes sure different food is cooked everyday. But overall my favorite about being there was the receptionist LILY! She arranged everything for me and made sure I had a wonderful stay.
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 15, 2023
Super great hotel and services, except the wifi in the room, is quite slow, everything was perfect. While waiting until the time to check in, they invited me to juice for a drink. I loved this noodle soup in here, it was so good.
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 15, 2023
This hotel was very excellent!! The staffs werer super friendly and helpful The breakfast was good too The receptionist gave us so much information about the place famous in Hanoi... Very recommend..
Guest User
Stayed in Apr 2023
Travel with friends
5.0/5
Outstanding
Posted on Apr 28, 2023
This hotel was a good choice of great value for money. Breakfast was full of variety of choices and members of staff are indeed helpful and amicable. Location is also very good, it’s near the city centre and old quarter, very handy to get to almost everywhere in the city of Hanoi.
Guest User
Stayed in Apr 2023
Couples
1.0/5
Posted on Apr 26, 2023
Worst experience ever Checkin time is 14:00, but the hotel didn't let guest checkin on time with no further notice. Receptionists kept chatting with each other and ignoring guest. Room is small and blanket is dirty. Employees are not friendly and helpful. Worst thing happened when I checked out. Housekeeping staff couldn't find TV remote. They affirmed that we took the remote and checked our luggages directly at the hotel lobby. After finding nothing, I asked them to charge for the remote; instead of bothering us this unacceptable and offensive way. At the end, they finally found it inside the room and refund the money to us??? And we were late for the flight for this stupid problem caused by the hotel. Shouldn't stay here!!!
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 8, 2023
Very friendly staff. They gave us all information about Hanoi city and tour. I booked Halong bay, Ninh Binh and Sapa with them. They brough us excellent trip. So happy and would love to say thanks to them
Guest User
Stayed in Feb 2023
Travel with friends
5.0/5
Outstanding
Posted on Feb 27, 2023
The receptionist very kind, the buffet breakfast good to. The room is very suits with my style well. Not only that, Ruby ( receptionist ) give me a mini maps, and show me some places tp experience good food