Narada Grand Hotel Hotels in Hangzhou

I liked my stay except during my arrival, the receptionist seemed kind of rude and ignorant. Being a foreigner, plus it was Asian Games season, they have thought that I came from overseas. Ignorant to the fact that there are foreigners living and working here. They kept looking at my visa and did not actually know what it is. That stigma of being foreign and COVID 19! Their receptionists have zero ENGLISH SKILLS. Which is unfortunate because the hotel seems luxurious enough to at least hire someone who can be at least proficient with the language. The hotel is located in the central area and is just a 3-5min walking distance to the subway. I would want to stay again minus the inefficiency and lack of courtesy from the reception area. Please train your receptionists! Concierge staff were really accommodating despite the lack of English skills. They made up the rudeness and lack of finesse from the receptionists.

The room is on a low floor and feels a bit depressing. There is no special service. The swimming pool is not crowded, but it is very deep at both ends, 1.6 meters, which is a bit strange compared to other hotel swimming pools. The breakfast is good, the environment is clean, and the artistic atmosphere of the hotel is OK.

Stayed here for several days, Xiaogu is very nice, during the stay, asked us whether we are satisfied with the room, how is the stay experience, if there is a problem, contact her to help solve, check out the day to catch the plane, five o'clock to leave, breakfast starts at 7 o'clock, Xiaogu communicates and coordinates in the middle, Later, I packed two Jane early to take away, which was really heartwarming. The hotel environment is also good, the room is clean and tidy.

The location is excellent! The hotel is close to popular attractions and shopping centers, and it is convenient for travel. The room is quiet, well-equipped, and I had a good rest. The front desk checked in quickly and provided a lot of local travel suggestions. I will definitely stay here next time I come to this city.