Grand New Century HotelGrand New Century Hotel Linping Hangzhou

I had a very pleasant stay at Dongjiuli Resort. The environment is beautiful, with lush greenery and fresh air – a real natural oxygen bar! Special thanks to cleaner Zeng Chun for keeping the room so clean and tidy. I'll definitely be back.

My spouse and I were visiting Tangqi Ancient Town, and we chose this hotel on Ctrip. When we checked in at the lobby, we coincidentally experienced the hotel's revolutionary new front desk service model. They've updated the traditional process of asking questions, showing IDs, video recording, and getting room cards with digital technology. The staff used handheld tablets for direct check-in, which was super efficient. We got our room cards and checked in very quickly – a really modern experience. The hotel lobby is grand and artistically decorated; the wooden ornaments and the stylish dotted chandeliers combine traditional and modern elements beautifully. The room was spacious and very quiet at night. Breakfast offered a wide variety of food, and the dining environment was excellent. Plus, the hotel isn't far from the ancient town, making it convenient for both walking and ride-sharing. Overall, this hotel is highly recommended.

This was my first stay at this hotel in Hangzhou, and I was genuinely impressed. The hotel is clean, spacious, and bright. The facilities are convenient, and food delivery is super easy, with robots bringing orders directly to your room. The staff were exceptionally attentive, warm, and efficient, always ready to assist with any request. A major plus was the very competitive room rates, offering excellent value for money, and parking was free. My only regret is that I forgot my swimsuit, especially since I saw others enjoying a morning swim. There's also a fantastic yellow beef hotpot restaurant right downstairs that's definitely worth trying. Overall, a very pleasant stay.

Facilities: The facilities are excellent and well-equipped, boasting a gym and a pool – perfect for guests seeking relaxation. Cleanliness: Spotlessly clean throughout, with every amenity thoughtfully and meticulously prepared. Environment: The environment was delightful, offering generous space and a very comfortable atmosphere. Service: The service truly stood out as exceptional. The front desk staff even added me on WeChat, and all inquiries were answered promptly. This made for a completely different and much more convenient experience compared to my previous hotel stays.

My overall stay experience was fantastic. The hotel itself has a grand and elegant ambiance, featuring multiple restaurants and very spacious conference halls. The room's layout and color scheme were refined and incredibly comfortable. The front desk staff, especially a lovely lady named Yiwen, provided exceptionally warm and enthusiastic service throughout, which I truly appreciated. I stayed for several days and was genuinely sad to check out because I couldn't extend my stay due to no availability. It's conveniently located near Tangxi Ancient Town, and the night view of the ancient stone arch bridges along the Beijing-Hangzhou Grand Canal is also very quaint and elegant. Highly recommended!

Absolutely dreadful! I booked a super king-size room but was given a room with a large, obstructing pillar. Furthermore, the front desk staff was incredibly slow and inept at activating the key cards; one of the two didn't work, preventing me from using the elevator. When I went downstairs to get it fixed, she lectured me like a child, telling me not to keep the card near my phone – even though I hadn't! The room also had a noticeable musty smell. To top it all off, the curtain tracks were faulty and made a very loud noise, and there was ongoing construction nearby. I was so furious that I ended up checking out at 10 PM and staying at another hotel with friends. We literally only stayed in the room long enough to get out of the sun.

The room was very clean, the service was excellent, and the facilities were new and well-equipped.

Having stayed at several Kaiyuan hotels previously, and after visiting Tangqi Ancient Town, I didn't want to drive home late. So, when choosing between two 5-star options, Kaiyuan and Junlan, I decisively went with Kaiyuan. As a Ctrip member, I was entitled to a complimentary room upgrade, late check-out until 2 PM, and could redeem fruit with just one point. I also specifically requested a high floor, a quiet room, and definitely no corner room. We arrived at the hotel just before 8 PM, guided by phone navigation. After a full day of exploring, we were quite tired and just wanted to settle in early. The first thing the front desk attendant told us was that all 2-meter king-size rooms in the hotel are corner rooms. (My initial thought: why wasn't this communicated or addressed when the booking was made, instead of waiting until we arrived?) After a brief discussion, the manager was very courteous. She suggested we check out the king room first, and if we weren't happy, we could switch to a centrally located twin room. They even thoughtfully provided two other twin room options for us to consider. Next, the attendant asked for our phone number. Her subsequent remark was equally baffling: for two guests, they *insisted* on having two phone numbers. (I declined on the spot, and the manager later clarified it was in case one number couldn't be reached.) We were initially ready to just settle for the corner king room without looking further. However, upon entering, there was a walk-in closet right next to the entrance, with two white bathrobes hanging opposite a mirror. Honestly, the sight was quite startling. Plus, there was a massive pillar right beside the bed, totally unlike the main photo on Ctrip. So, we then checked out the other twin rooms. In one, the window was stuck; in another, there was a noticeable loud noise coming from inside. The accompanying attendant was incredibly patient and helpful. She went back to the front desk and managed to get us an upgrade to a high-floor executive twin room. By the time we finally settled, it was already past 8:30 PM. She was clearly as exhausted by the whole process as we were. The room attendant was excellent, very responsive to our requests, bringing us fruit, extra sheets, and anything else we needed. The room itself was clean and tidy, and the floor-to-ceiling windows provided a great view. However, around midnight, there was still construction noise downstairs, and we were woken up again by it at just past 5 AM. Breakfast offered a wide variety of choices, including local specialty snacks. The piano in the lobby also created a lovely atmosphere. When we checked out around 10 AM and handed the key card to the front desk attendant, we were met with yet another baffling question: 'Is anyone else still in your room? Do you have anything left behind?' We were quite taken aback! While it *might* have been a clumsy way to remind us not to forget anything, we were so put off that we didn't even bother asking for an invoice; we just turned around and left immediately. I hadn't originally intended to write such a detailed review, but that afternoon, the hotel called to inquire about our stay, mentioning they would arrange a room in advance for our next visit. To that, I'd like to say that after this experience, there won't *be* a next time. On a final note, I suggest the hotel replace its pillow inserts; even wrapped in fresh sheets, they still had an unpleasant smell.

**Facilities:** The decor is quite old, and there are no modern amenities like smart toilets. Pretty average, to be honest. **Ambiance:** The most visually appealing parts of the hotel are definitely the exterior areas, like the lobby and entrance. However, the rooms are very basic and unremarkable, just standard. **Service:** I really need to talk about the service. First, the toiletries weren't placed in the bathroom where they normally belong. I was told they were in a drawer in the wardrobe? Seriously, what kind of hotel puts disposable toothbrushes and toothpaste in a wardrobe drawer? And if that's the case, are the items on the bathroom counter just for decoration? Secondly, I'm completely baffled. I asked for bath salts, and the ones that were brought to me were *expired*. This is utterly unacceptable and quite shocking. Although the staff member was quick to deliver them, it reflects poorly on the hotel's management. They really need to implement regular checks on the expiry dates of their inventory. This incident makes me genuinely worried that other amenities might also be past their prime! The last photo in the series shows the bath salts that were delivered to me.