Anonymous User
December 15, 2023
After two days of rest and traveling alone, I booked a room on Ctrip, which recommended it. The room looked very good at first glance. We upgraded the room and everything looked good. As a result, I touched a bug at night. I originally thought that there were only a few bugs in the mountain, but it turned out that there were more and more bugs. At first, the hotel told me that there were bugs because it was in the mountains. I said that I knew it, but it was too much, but it turned out that bugs had invaded the nest. I went downstairs and asked for a bottle of insecticide, which I also wanted. . It's no exaggeration that I sprayed down more than half the bottle. They were all full of insect corpses. Ctrip customer service told me that I could cancel for free only after checking out at that time, otherwise I wouldn’t be able to get a refund. I was asked to find a hotel by myself in the middle of the night. I was speechless😑. If the store and customer service can accept sleeping in this room for one night, then I have no objection. I was so frightened that I changed rooms to sleep in another room in the middle of the night. When I woke up the next day, I found a few more insects. This kind of hotel is actually the first one recommended on Ctrip. You can get it by spending money. Have you ever actually inspected the hotel on site? This is truly the worst experience since using Ctrip.
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